Sebastian Ojeda Marketing, Sales and Support expert.

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Medical Interpreter

Oct 2024 - Current (1 year 7 months)

- Provided high-quality medical interpretation services, ensuring clear communication between patients and healthcare providers in various medical settings. - Functioned as a hybrid of Interpreter, QA, Supervisor, and Trainer, demonstrating versatility and operational efficiency in a fast-paced environment. - Utilized Google Workspace for meticulous documentation, while employing Airtable and Slack to manage complex data and urgent appointment scheduling. - Leveraged automation tools like Make and Zapier to streamline administrative tasks, allowing for the effective handling of simultaneous responsibilities such as conducting QA analysis, managing one-on-ones, training staff, and coordinating mass communications, all of which were essent

Sales Agent

GetYourGuide

Feb 2024 - Nov 2024 (10 months)

• Made over 100 daily calls to North American leads to generate and close sales, achieving demanding targets in a fast-paced call center environment. • Followed up with clients and prospected new opportunities, enhancing customer relationship management. • Actively engaged in team collaboration, contributing to shared objectives and best practices. • Closed over 25 sales in the 6 months that the project lasted. • Utilized Google Workspace and Slack for efficient booking logistics and immediate communication, ensuring seamless operations. • Employed Canva, Marketing Analytics, and Social Media Scheduling to create and deploy urgent visual promotions tailored to local customer trends, enhancing sales efforts. • Leveraged Zapier to

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Customer Agent - QA Analyst

WebHelp - Philips

Jan 2021 - Jan 2022 (1 year 1 month)

As a Customer Agent - QA Analyst, I reviewed and evaluated approximately 40 support calls per week, focusing on language accuracy, customer experience, and service consistency. I analyzed product usage trends and created detailed reports with actionable insights and improvement plans, contributing to the continuous improvement of service quality. My focus on quality control allowed me to identify areas for process optimization based on call evaluations, directly impacting customer satisfaction. I utilized Canva to enhance presentations, creating engaging visuals for weekly error trend reports and one-on-one coaching sessions, which facilitated clearer communication of corrections. Leveraging Slack as the primary communication platform, I co

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Medical Interpreter

Lionbridge, AMN, Language Bridge, KonnectCX (Equity)

Jun 2020 - Current (5 years 11 months)

• Interpreted medical and occasional legal phone calls between Spanish-speaking patients and English-speaking professionals, ensuring accurate, culturally sensitive, and confidential communication in real-time. • Handled interactions with diverse professionals (doctors, nurses, attorneys, financial advisors, and educators), demonstrating strong interpersonal skills and problem-solving in high-pressure situations.

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Account Manager / Copywriter

Reiva Freelance Projects

Jan 2019 - Jan 2021 (2 years 1 month)

As an Account Manager / Copywriter, I developed comprehensive communication strategies and crafted press releases, photos, social media content, and videos for a diverse portfolio of clients, including LEGO, Platanitos, the Peruvian Book Chamber, and the Dutch and Belgian Embassies. I managed client relationships and project timelines, showcasing strong organizational and planning skills, which included elite customer service to effectively handle high-profile clients such as Ministers, Congressmen, and prominent law firms. This role necessitated complex client relationship management, aligning sensitive legal and political goals while managing expectations under pressure. I worked directly with high-profile clients to ensure that all commu

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Sales Representative

Evolution Financial Group

Mar 2017 - Jan 2018 (11 months)

Part time insurance sales representative for high value clients.

Marketing Assistant / Advisor

Various Companies

Jan 2016 - Jan 2019 (3 years 1 month)

• Supported marketing planning and execution for financial and advertising services. • Managed creative tasks and delivery of invoices, ensuring timely and accurate administrative support.

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Publicist

Peruvian Institute of Advertising (IPP)

Jan 2014 - Jan 2018 (4 years 1 month)

Sebastian Ojeda

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