S

Sebastian Cisneros

About

Detail

Lima Province, Peru
Contact Sebastian regarding: 
work
Full-time jobs
Starting at USD3k/month

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Foundever
    Talent Acquisition Supervisor
    Foundever
    Apr 2024 - Current (2 years 4 months)
    • Leading talent acquisition processes for a high-volume recruitment environment. • Managing full-cycle recruitment for diverse roles, ensuring a seamless candidate experience. • Collaborating with hiring managers to develop effective hiring strategies. • Implementing recruitment best practices to optimize efficiency and improve hiring quality. • Overseeing employer branding initiatives to attract top talent. • Ensuring compliance with company policies and recruitment standards.
  • Loadsmart
    Global Talent Acquisition Partner
    Loadsmart
    Apr 2022 - Current (4 years 4 months)
    • Recruiting end-to-end for sales & operational positions, achieving challenging goals of hiring A+Players and helping scaling Loadsmart in Latin America. • US high volume sales recruitment. • Global Recruitment process in different locations: (US, Latam, Philippines and more). • Global market mapping. • Building Relationships with Hiring Managers and HRBPs across the company. • 40+ hires per year.
  • S
    Customer Experience Supervisor
    Scharff Courier & Cargo
    Dec 2020 - Dec 2021 (1 year 1 month)
    • Management of different customer interaction channels (Whatsapp, Facebook, Instagram, call center). We managed to reduce first response times by 97% (from 300 minutes to 8). • Control of different customer experience KPIs. Development of reports from different teams to measure results and categorize cases. • Management and handling of incidents and customer retention (Scharff and Fedex). Generation of customer loyalty strategies in post-sales (incident management, service scheduling, returns and compensation management, regime changes, etc.). • In charge of a team of 20+ people. We formed a solid team that improved customer care and service. ◦ Managed Zendesk for better customer experience and other tracking platforms. Imp
  • ManpowerGroup
    Recruiter
    ManpowerGroup
    May 2019 - Dec 2020 (1 year 8 months)
    • Recruitment of sales personnel for Comcast (USA). • Top Recruiter West Sales Peru. • Outsourcing recruitment and selection for Pella (USA). • Application of sourcing techniques in different platforms. • Booleans management for more complex searches. • Market mapping. • Daily targets of 3 submitted candidates per day. • Leveraged employer branding strategies to enhance the attractiveness of job postings, ensuring a higher quality of candidates. • Monitored KPIs (Key Performance Indicators) to assess recruitment effectiveness and optimize processes, drawing from my experience as a recruiter at Manpower, where I utilized an ATS for talent sourcing, screening, and hiring for US customers.
  • R
    Business Developer Intern
    ROCKET FLAT
    May 2018 - Dec 2018 (8 months)
    • Successfully increased the offer of apartments by 30%. • Increased the number of guests by 67% and techniques to increase the price per night. • Prepared weekly reports with profit and loss statements. • Research and innovation of new sales channels (Homeaway, Booking, Hostaway, etc), which allowed us to improve the profitability of each apartment. • Centralization of channels for proper management and best practices.