Sebastián Blanco

Sebastián Blanco

About

Detail

Revenue Operations & GTM Systems Specialist | Salesforce & CRM Optimization | SaaS | Driving Scalable Revenue Growth Through Process & Automation
Guatemala

Contact Sebastián regarding: 
work
Full-time jobs
Starting at USD1.5k/month

Timeline


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Résumé


Jobs verified_user 0% verified
  • G
    Customer Relationship Management Coordinator
    Grupo UMA Centroamerica
    Jan 2024 - Current (2 years 6 months)
    Regional CRM & E-commerce Coordinator, leading CRM and digital commerce operations across Central America and working in close alignment with the central operational and strategic teams based in Colombia, ensuring consistency between regional execution and corporate digital vision. Responsible for CRM and e-commerce strategy across multiple motorcycle brands, including Bajaj, KTM, Husqvarna, GASGAS, and Kayo, adapting global guidelines to local market realities while maintaining standardized processes, governance, and performance tracking across countries and dealer networks. Designed and executed regional digital sales strategies focused on lead acquisition, funnel efficiency, and conversion performance. Partnered closely with marketing
  • OKKIA NETWORKS
    Account Manager
    OKKIA NETWORKS
    Mar 2022 - Feb 2024 (2 years)
    Account Manager within a cybersecurity-focused company whose core business included corporate internet, network performance, and security solutions for B2B clients. Acted as the main point of contact for assigned accounts, managing the relationship between clients, internal teams, and external providers. Led technical-commercial account management, coordinating closely with pre-sales engineers during solution assessments, customer presentations, and technical discovery sessions. Participated in client meetings (on-site and remote) to identify business needs, align technical requirements, and translate complex solutions into clear business value for decision-makers. Provided technical accompaniment throughout the sales cycle, including sol
  • TELUS Digital
    Tech support
    TELUS Digital
    Jan 2022 - Dec 2022 (1 year)
    Tech support advisor, The person who check the issues with the costumer when his devices are doesn’t work
  • Telus International
    Tech support
    Telus International
    Jan 2022
    Worked as a Technical Support Advisor providing end-user support for Apple customers across Spain and the United Kingdom, delivering assistance for iOS and macOS devices within a structured, performance-driven support environment. Served as the primary point of contact for customers experiencing technical, account, or device-related issues, ensuring accurate diagnosis and effective resolution while maintaining a high standard of customer experience aligned with Apple’s global support guidelines. Handled a high volume of support cases through established workflows and ticketing systems, applying analytical thinking to identify root causes, guide users through troubleshooting steps, and determine appropriate resolutions or escalations when n
  • i
    Assistant Customer Service Manager
    iShop Guatemala
    May 2018 - Jul 2022 (4 years 3 months)
    Served as Assistant Store Manager within a premium Apple retail environment, supporting day-to-day store operations while directly contributing to sales performance, inventory control, and operational execution. This role combined frontline commercial responsibility with operational oversight in a high-volume, target-driven retail setting. Held responsibility for daily cash operations, including cash register balancing, cash counts, and financial control procedures, ensuring accuracy, compliance, and accountability. Managed store inventory processes such as stock control, product transfers between locations, and inventory reconciliation to maintain availability, minimize discrepancies, and support uninterrupted sales activity. Actively pa
  • iShop   Apple Premium Reseller
    Customer Service Sales Specialist
    iShop Apple Premium Reseller
    May 2018 - Jul 2022 (4 years 3 months)
  • i
    Customer Service Consultant
    iShop Guatemala
    May 2018 - Jul 2022 (4 years 3 months)
Education verified_user 0% verified
  • Universidad del Istmo
    Universidad del Istmo
    Universidad del Istmo
    Jan 2018 - Jan 2022 (4 years 1 month)
  • C
    Marketing
    Colegio CED
    Jan 2016 - Dec 2017 (2 years)
Awards verified_user 0% verified
  • Riverbed
    Riverbed Certificates
    Riverbed
    May 2023
    Riverbed sales and technician certificates to use the monitoring and accelerate servers and engineering solutions
  • C
    CyberSecurity Certificate - Carbonite Endpoint
    Carbointe
    Apr 2023
    Carbonite sales and technician certificate to Protect end devices
  • C
    CyberSecurity Certificate - Carbonite Cloud to cloud backup
    Carbonite
    Apr 2023
    Carbonites sales and technician certificate to cloud backup
  • W
    Webroot Certificate - DNS Protection
    Webroot
    Apr 2023
    Webroot sales and technician certificate to protect DNS
  • C
    CyberSecurity certificate - Carbonite Availability
    Carbonite
    Apr 2023
    Carbonite sales and technician certificate to high availability server
  • C
    CyberSecutiry Certificate - Carbointe Server Backup
    Carbonite
    Apr 2023
    Carbonite sales Technician certificate to integrity of server backup
  • TELUS
    Apple devices technician certificate
    TELUS
    May 2022
    Technician certificate to repair and diagnostic Apple devices
  • A
    Apple coach
    Apr 2022
    Certificate at Apple coach by Apple California
  • I
    IOS and MacOS technician certificate
    Mar 2022
    Technician Certificate with honors at Apple OS