Sebastian Asaf Trujillo Villafañe

Sebastian Asaf Trujillo Villafañe

About

Detail

Virtual assistant | Customer Support
Cali, Valle del Cauca, Colombia
Contact Sebastian regarding: 
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Full-time jobs
Starting at USD1.8k/month

Timeline

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Job

Résumé

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  • Amazon
    Virtual assistant public Remote experience
    Amazon
    Apr 2023 - May 2026 (3 years 2 months)
    Bilingual Executive Assistant and Remote Operations Specialist with 3+ years of experience providing high-level administrative support in fast-paced, fully remote environments. Proven track record of managing complex executive calendars, coordinating cross-functional communications, handling sensitive information with discretion, and streamlining administrative workflows — including e-commerce operations support such as Shopify store management, product listing updates, order processing, and inventory tracking. Led monthly expense reconciliation initiatives, consolidated spend reports, and resolved discrepancies to ensure accurate budget tracking. Managed document signing workflows via DocuSign and maintained organized digital document syst
  • TaskUs
    Customer Care representative
    TaskUs
    Feb 2020 - Oct 2022 (2 years 9 months)
    During 2 years as a Customer Care Specialist at TaskUS, I provided remote specialized support for Wix.com, a leading website-building and e-commerce platform, assisting a global customer base in building, managing, and troubleshooting websites, online stores, and blogs. My role encompassed end-to-end technical support for e-commerce setup, dropshipping integrations, and content management through Wix's CMS, diagnosing and resolving issues related to site functionality, domain connections, third-party app integrations, and payment gateway configurations. I handled a high volume of support requests across chat, email, and phone channels while maintaining strong customer satisfaction (CSAT) scores, and streamlined administrative workflows by d