Juan Sebastian Castellanos Quevedo
About
Detail
Ingeniero Mecatrónica, bilingüe y técnico en programación de software reconocido como un líder analítico.
Colombia
Timeline
work
Job
school
Education
Résumé
Jobs
verified_user
0% verified
Network AnalystTigo ColombiaAug 2024 - Current (10 months)- Development and maintenance of custom software solutions to enhance network performance and functionality. - In-depth analysis of network operations to identify inefficiencies and optimize system processes. - Generation of detailed reports on network implementations, providing actionable insights for stakeholders. - Implementation of advanced anomaly detection methods to improve network security and operational stability. - Management and maintenance of servers, ensuring high availability and security of network resources.- Teleperformance – Real time data analystTeleperfomanceJun 2023 - Aug 2024 (1 year 3 months)- Databasis management. - Propose performance improvement plans based on the available data for each business line. - Guarantee strict compliance of the company's policies towards customers and KPIs. - Teamwork.
- TBilingual call center advisor. public Remote experienceTeleperformance SAS ColombiaJun 2022 - Sep 2022 (4 months)- Recognized for handling difficult customers. - Full compliance with company protocols. - Supported personalized customer service. - Ensured strict adherence to company policies regarding customers. - Promoted the different products the company offers in the market. - Worked effectively in a team. - Bilingual agent, providing assistance in both languages for a diverse customer base.
- SCall center agent. public Remote experienceServitelJul 2020 - Dec 2020 (6 months)- Recognized for handling difficult customers. - Full compliance with company protocols. - Support personalized customer service. - Ensure strict adherence to company policies regarding customers. - Promote the different products the company offers in the market. - Teamwork.
- SCall center advisor.ServitelJan 2020- Recognized for handling difficult customers. - Support personalized customer service. - Ensure strict adherence to company policies regarding customers. - Promote the different products the company offers in the market. - Teamwork.
- Promoter and Coordinator.Grupo OkanaFeb 2017 - Jul 2018 (1 year 6 months)- Direct interaction with customers, focusing on providing excellent service and encouraging their consumption. - Collection exceeding expectations before the campaign started. - Optimal development of the activity despite setbacks. - Improve the impact of various brands such as Adidas, Cafam Droguerías, Uber, Lindt Chocolates, Jugos California, and MiniMarket Gloria in the country. - Promote the different products the company offers in the market. - Inventory management.
- GSalesperson / Cashier.Global tenisDec 2015- Higher sales and growth rate. - Customer loyalty. - Support personalized customer service. - Ensure strict adherence to company policies regarding customers. - Support in opening and closing processes. - Teamwork.
- SSalesperson / Cashier.Shock tenisDec 2013- Sales with very high growth rates. - Customer loyalty. - Customer service at the premises to provide excellent service and meet all expectations for which the customer is visiting. - Sales of tangible products. - Ability to work in a team. - Ensuring proper fulfillment of products acquired by the customer.
Education
verified_user
0% verified
- Introduction to Cybersecurity public Remote experienceCISCODec 2022- Introduction to the importance of cybersecurity in the modern digital world. - Understanding various types of cyber threats and vulnerabilities. - Basics of network security and how to protect networks. - Overview of different cyber attacks and their impact. - Exploration of security protocols, including encryption and authentication. - Understanding security measures like firewalls and intrusion prevention systems. - Risk management techniques and best practices for securing information. - Career opportunities in the cybersecurity field.
- Computer architecture. public Remote experienceServicio Nacional del Aprendizaje-SENAMay 2021 - Jul 2021 (3 months)- Knowledge is acquired regarding the physical architecture of computers, their components, and their importance.
- Análisis para el desarrollo móvil con app inventor public Remote experienceServicio Nacional del Aprendizaje-SENAMay 2021 - Jul 2021 (3 months)- Skills are acquired in mobile application development using the MIT App Inventor platform.
- Virtual course on business thinking. public Remote experienceServicio Nacional del Aprendizaje-SENADec 2020- Additional knowledge is acquired in business management, including various methods to prevent companies from falling into crises of different kinds, and how to effectively manage a crisis if it occurs.
- Application of sensors in industrial electrical circuits. public Remote experienceServicio Nacional del Aprendizaje-SENASep 2020- Knowledge and experience are acquired in the use of industrial sensors, including the current types of sensors and their specific characteristics.
- Mechatronics Engineering.Universidad Militar Nueva GranadaAug 2017 - Dec 2024 (7 years 5 months)- Knowledge is acquired in the field of engineering, with extensive expertise in software development and programming. - The ability to work in teams and lead diverse groups of individuals with varying skills is developed. - Proficiency is gained in 3D design using CAD tools such as SolidWorks. - Knowledge and hands-on experience are acquired in operating industrial machinery, including lathes, milling machines, planers, and CNC lathes. - Skills and experience are developed in programming microcontrollers, leveraging their full capabilities to address specific problem requirements. - Knowledge and experience are obtained in handling sensors and their various integrations for data reading and the development of microcontroller-base
- Software programming technician.Servicio Nacional del Aprendizaje-SENAJan 2014 - Nov 2016 (2 years 11 months)- Skills are developed in software programming using C#, databases, and HTML. - Teamwork and leadership abilities are acquired, along with training in entrepreneurship within the field.
- Occupational health: Workplace safety and health. public Remote experienceServicio Nacional del Aprendizaje-SENAJan 2014 - Mar 2014 (3 months)- Knowledge and skills are acquired in all processes related to workplace safety and health.
- Basic entrepreneurship. public Remote experienceServicio Nacional del Aprendizaje-SENAJan 2014 - Jul 2015 (1 year 7 months)- Knowledge is acquired regarding the optimal functioning of a company, understanding its needs, and developing the skills to lead an organization while driving its growth.
- CBilingual high school graduate.Colegio Domingo Savio Bilingual SchoolJan 2010 - Nov 2016 (6 years 11 months)- The ability to speak a second language, English, fluently across its various skills is acquired.