Scott Rogers

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Managing Director (Operations)

PLACEM!NT, TZ Consulting

Jan 2025 - Current (11 months)

Boutique people-ops consultancy and recruiting firm serving multi-location wellness, spa/med-spa, and franchise brands. Own P&L, ops strategy, and delivery across two brands; set yearly OKRs, budgets, and operating cadence (WBR/QBR). Built a structured, data-driven recruiting engine and “no-black-holes” candidate experience with clear SLAs and touchpoints. Designed the end-to-end operating system (intake → role scoping → search → interviews → offer/onboarding) and standardized SOPs. Stood up ATS/CRM workflows and dashboards (incl. Zoho Recruit — Staffing Edition), scoring models, and compliance checkpoints. Led sourcing strategy and vendor mix (job boards, outreach, referrals); negotiated spends and improved cost-per-hire. Managed and

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State Fulfillment/Operations Manager

GPS Servers, LLC,

May 2014 - Jan 2025 (10 years 9 months)

Managed operations for a high-volume legal support firm serving multiple law firms specializing in debt collection litigation. Directed daily workflows, supervised cross-functional teams, and ensured compliance with legal and regulatory requirements across jurisdictions. Supervised a team of legal administrative professionals handling document preparation, court filings, process service coordination, and case management. Implemented and maintained standard operating procedures (SOPs) that improved document turnaround times and reduced filing errors. Acted as primary liaison between client law firms and internal staff, resolving escalations and ensuring client satisfaction with service level agreements (SLAs) consistently exceeded. Oversaw c

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Business & Technology Consultant

Independent Projects,

Sep 2011 - Apr 2014 (2 years 8 months)

Operated and provided expertise and services in website design and online marketing/media campaign management. Implemented technology solutions to manage, monitor, and grow various business's.

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Area General Manager

First Transit, Inc.,

Feb 2008 - Aug 2011 (3 years 7 months)

Managed $12M revenue across 8 sites, enhancing resource allocation and strategic planning. Led 12 managers and 220 staff in transportation operations, optimizing fleet management. Controlled budget with full P&L responsibility, achieving financial stability and growth. Collaborated on app development for scheduling and billing, improving operational efficiency. Implemented HIPAA-compliant systems, advancing claims processing and payment functions.

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Assistant General Manager

Safe Ride Services, Inc,

Jan 1998 - Feb 2008 (10 years 2 months)

Progressed through various roles in leadership positions. Led teams enhancing service quality, boosting customer satisfaction and retention. Streamlined processes to improve operational efficiency and service delivery.

Scott Rogers

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