Sayra Puentes Bilingual Administrative Assistant | Experience in HR & Customer

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Purchasing Assistant (Virtual Assistant)

Sep 2025 - Jan 2026 (5 months)

As a Purchasing Assistant (Virtual Assistant), I supported installation projects by managing purchase orders (POs) and sales orders (SOs) across systems such as Salesforce, QuickBooks Online, and Fishbowl. I maintained accurate records, monitored project timelines, and ensured all procurement activities were completed ahead of scheduled installations to support smooth operations. Additionally, I provided billing support by reviewing and organizing invoices, which involved ensuring that payment documentation was accurate and up to date within internal systems. My role also included light payroll assistance during peak seasons, where I helped prepare and validate documentation. This experience required a high level of attention to detail and

Customer Service Assistant

Sephora

Jul 2025 - Sep 2025 (3 months)

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Staff agent

Limelife

Jan 2024 - May 2025 (1 year 5 months)

Handled back-office tasks, managed multiple projects, and coordinated email communications. Assisted with quality control, followed up with customers to ensure satisfaction, and supported internal operations. Maintained databases, organized information in Google Sheets, and streamlined workflows to improve team efficiency.

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HR Support

United Parcel Service (UPS)

Jan 2023 - Jan 2024 (1 year 1 month)

As an HR Support professional, I reviewed employee records, including medical data, medications, disabilities, and injuries, ensuring accuracy and confidentiality. I handled employee inquiries by phone, providing empathetic and professional assistance. My role involved significant virtual assistance elements, as I worked remotely from a different city, supporting HR operations through various administrative tasks. This included reviewing and updating employee records, managing confidential information, and responding to inquiries via phone and internal systems. My responsibilities required strong organizational skills, attention to detail, and the ability to work independently while meeting deadlines and adhering to established procedures.

Bilingual agent

Webhelp

Jan 2022 - Jan 2023 (1 year 1 month)

Provided support via phone, email, and chat. Troubleshot device issues, offered solutions based on warranty policies, and guided customers through technical resolutions to ensure satisfaction.

Bancolombia collection advisor

Konecta

Jan 2020 - Jan 2021 (1 year 1 month)

Contact the clients to investigate their credit data, be attentive to their concerns in order to offer good service, manage systems and work tools focused on credit, persuade and negotiate with clients, and offer payment alternatives.

Human resources assistant

Cueros Vélez

Jan 2019 - Jan 2020 (1 year 1 month)

As a Human Resources Assistant, I managed candidate documentation, coordinated interviews, updated internal databases, and scheduled medical exams. I assisted with technical assessments, validated information, and ensured proper HR documentation handling. Additionally, I supported event management activities related to recruitment and HR operations, where I managed the schedules of psychologists to coordinate interview availability, recruitment events, and hiring sessions. This involved organizing calendars, booking interview spaces, coordinating timelines, and ensuring all participants had the correct information. My role also included supporting hiring events and internal HR activities by organizing candidate documentation and managing lo

Sayra Puentes

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