Product Knowledge Curator
Crossover
Jan 2019 - Jan 2021 (2 years 1 month)
As a Product Knowledge Curator, my primary responsibility was to acquire in-depth knowledge of various software products across different technologies, including AWS, Azure, and On Demand. I gained exposure to products operating on Linux (RHEL), Unix (Solaris, HP UX), and Windows Servers, which allowed me to document their processes thoroughly. I investigated and deep-dived into these products to effectively troubleshoot and resolve issues faced by customers. Additionally, I collaborated with teams to analyze applications acquired from smaller IT companies, ensuring that I understood their functionality, support requirements, and necessary patch updates. This role required the creation of comprehensive documentation based on my findings, wh