IT Helpdesk Technician
Uno
Apr 2025 - Current (1 year 5 months)
• Since April 2025, I have been working at UNO as an IT Helpdesk Technician, providing technical support via call center and on-site assistance. I have experience troubleshooting issues related to Windows, internet connectivity, printers, and user access, as well as performing basic Active Directory tasks. I also prepare and configure equipment for staff working in a Work From Home (WFH) setup and log and manage cases in the ticketing system, delivering remote support until resolution.