Sarvar Usman

Technical Support Specialist

UN Women

Jan 2023 - Apr 2023 (4 months)

• Delivered Level 1/2 support in Microsoft 365 and Windows Server environments. • Managed rollout of security patches across organization, ensuring systems compliance. • Onboarded staff: configured devices, managed M365 accounts, set up AV and collaboration systems.

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IT Support Specialist

MSN Group Inc

Jan 2023 - Jun 2025 (2 years 6 months)

• Supported SMB clients in deploying and managing Microsoft 365 environments, driving seamless cloud adoption. • Executed Teams, SharePoint, and OneDrive migrations, boosting collaboration efficiency. • Recommended & implemented cloud security, backup solutions; led troubleshooting and forensic investigations.

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Field Cable Technician

WiFire Inc

Sep 2021 - Jan 2023 (1 year 5 months)

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Desktop Support Technician

Infotek Solutions & Support, Inc

Apr 2019 - Oct 2021 (2 years 7 months)

• Provided on-site/remote support for imaging, backups, and cybersecurity across Windows/macOS. • Integrated M365 services into workflows; managed AD accounts and group policies.

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Developer

SmmPr.com

Jul 2016 - Current (10 years 1 month)

Developing web applications including WordPress IOS and Android application.

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Desktop Support Technician

Wirewalk Technologies Inc

Feb 2016 - Mar 2019 (3 years 2 months)

• Installed/configured hardware/software—AD, Intune, M365—supporting cloud-based operations. • Delivered remote user support via RDP, TeamViewer, WebEx; facilitated cloud migration and user training.

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Technical Administrator

Pilgrim Travel System LLC

Oct 2012 - Feb 2015 (2 years 5 months)

• Managed office LAN/WAN; provided server support (Windows Server, AD) with 99% uptime.

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Owner / CEO / Computer Technician

Security Uz LLC

Jun 2009 - Feb 2014 (4 years 9 months)

• Provided IT consulting, hardware deployment, and cybersecurity services. • Designed and implemented cloud-backed backup and disaster recovery systems.

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Co-Founder / Technician

Pilgrim Travel System LLC

Jun 2006 - Feb 2014 (7 years 9 months)

• Delivered full-stack IT services: from network infrastructure to cloud solutions and security.

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