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Sarrah Pinkston
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Georgia, United States
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Senior Program Manager (Product Owner)HubSpotMar 2025 - Current (10 months)• Serve as program owner across HubSpot's flagship INBOUND event, directly partnering with Product Owners, PMMs, and PreSales to operationalize go-to-market strategies and ensure seamless product storytelling across 12+ demo stations. • Translate complex product vision into customer-facing experiences by collaborating with Product Owners to define success criteria, develop demo content, and align on messaging frameworks-resulting in a 500% increase in engagement for new products like Breeze and Marketing Hub. • Own end-to-end delivery of INBOUND demo operations (DemoSpot), leading intake, scoping, planning, and day-of execution with 200+ cross-functional staff across GTM, Product, and Event Production. • Orchestrated content and logisti- AEnterprise Automation Program Manager (Product Owner)American Express GBTOct 2023 - Jul 2024 (10 months)• Led cross-functional project teams across 3+ global units, improving project delivery speed and managing a $250M cost-saving portfolio through Al/LLM model implementations. • Implemented NIST AI RMF framework globally, achieving 100% compliance and reducing risk exposure. • Streamlined vendor management with new intake frameworks, boosting process efficiency and ensuring ethical compliance. • Tracked multiple portfolios and products using Jira, analyzing performance against targets and providing strategic recommendations for project re-prioritization, resulting in a 20% budget optimization. • Launched 8+ Al/LLM implementations globally, collaborating with 20+ stakeholders to achieve a 95% product success rate. • Utilized Jira to opt
- Program ManagerUniversal Engineering SciencesJan 2023 - Jul 2023 (7 months)• Led technical team meetings, boosting productivity by 25% and reducing project delays by 15% through proactive issue resolution. • Implemented Zero Trust framework, establishing an 'always-on' VPN for all migrated company teams, eliminating the need for secure network zones. • Designed and managed single secure network implementations via VPN tunnels using hardware in all locations, partnering with a third-party vendor. • Utilized the Security Development Lifecycle (SDL) to monitor and remediate vulnerabilities using Cisco Meraki, OpenDNS Umbrella, and email proofing. • Coordinated pre-production and production releases, achieving a 95% on-time deployment rate for various data center migrations. • Collaborated with three project
- FProgram ManagerFNE TechnologyJan 2020 - Dec 2022 (3 years)• Led 15 project teams and leads, delivering weekly/monthly status reports to clients, ensuring 100% transparency and TA updates. • Improved project workflow efficiency by 36% (56% to 92%) through comprehensive training plans, reducing transitional time within 2 months post-"go live." • Streamlined procedures, cutting labor time by 30% and eliminating redundancies among project teams. • Automated manual processes, boosting data tracking/accuracy by 25%, workgroup efficiency by 20%, and profitability by 15%. • Mentored and trained employees, conducting performance evaluations and achieving a 25% increase in team performance. • Retained 70% of clients as repeat business through data-driven sales and marketing strategies.
- ABusiness DevelopmentAmerican Medical ResponseJul 2018 - Mar 2023 (4 years 9 months)• Fostered strong client relationships through proactive engagement, achieving increased client satisfaction and 90% repeat business. • Conducted competitive analysis, identifying industry trends and competitor insights that informed strategic decisions. • Coordinated internal resources, ensuring 100% project completion success and meeting operational goals. • Collaborated on the Operational Growth & Customer Retention (OCR) plan, driving 50% growth in 3 months and exceeding business development targets. • Negotiated and managed hospital contracts in Georgia, securing critical revenue streams and supporting sustained operational growth. • Designed and implemented comprehensive reporting and process improvements, boosting operation
- VProject ManagerVision TechnologyAug 2017 - Dec 2018 (1 year 5 months)• Directed program strategy, coordinating 10 service functions, and presented monthly Program Management Reviews (PMR) to the board and stakeholders, resulting in improvement in project alignment and strategic decision-making. • Analyzed business and client requirements, designing essential customer documents and developing specifications for product release, ensuring 100% requirements accuracy. • Collaborated with cross-functional teams (Test Automation, Infrastructure, Development) to create and evolve policies, best practices, and frameworks for distributed system automation, improving efficiency by 20%. • Led QA/QC team, ensuring requirements traceability and addressing stakeholder inquiries, resulting in 30% reduction in defects. •
Education
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- WWorkflow SpecialistMar 2025 - Current (10 months)
- PProject Management Professional (PMP)Jan 2023 - Current (3 years)
- PProfessional Scrum Master (PSMI)Jan 2023 - Current (3 years)
- Bachelor of Science (BS)Clayton State UniversityAug 2012 - May 2016 (3 years 10 months)