WILLIAM ANDRES SARMIENTO BEJARANO

Sales And Service Specialist, Australia

Avis Budget Group

Jul 2023 - May 2024 (11 months)

Oversaw customer reservations and optimized the rental process. Achieved 20% sales uplift via effective package upselling. Slashed customer wait times by 15% through booking process refinement. Upheld service excellence and identified new sales prospects.

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Marketing and Sales Leader

PPMS Professional Painting Brisbane

Feb 2023 - Aug 2023 (7 months)

Successfully implemented marketing strategies tailored to Brisbane, leading to a 20% increase in market share. Conducted thorough market analysis and prepared reports to identify trends and customer preferences and success, shaping targeted strategies. Enhanced customer satisfaction and retention by building strong relationships with key Queensland clients Efficiently managed the marketing and sales budget, focusing on ROI and effective resource distribution

Rental Service Officer, Europcar, Australia

Europcar Mobility Group

Oct 2022 - Jul 2023 (10 months)

Managed customer relations and sales success in a fast-paced environment. Implemented efficient workflows, cutting processing time by 15%. Strategized fleet availability based on rental trends, increasing vehicle utilization by 20%.

Logistics

Woolworths

May 2021 - Current (4 years 6 months)

- Delivering groceries in a safe, courteous and timely manner with the aim to establish long term customers relationship

Food and Beverage Attendant

JW Marriott

May 2021 - Current (4 years 6 months)

Guide starters, waitstaff, and runners on upholding high service standards and guaranteeing prompt food and beverage delivery. Responsible for ensuring diners have a high-quality, luxurious experience at food establishments by exhibitingc consumer excellence Ensure process excellence by eliminating waste, reducing defects, and minimizing overprocessing through ongoing training in Six Sigma practices.

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Food and Beverage Attendant

Atlantic Group

Dec 2018 - May 2020 (1 year 6 months)

- Carrying meals and beverages from kitchens and bars to the correct VIP lounges in the major events in Melbourne: Grand Prix, Australian Open, Melbourn Cup and AFL Premiership

Senior Business Operations Analyst

Efecty

Nov 2015 - May 2018 (2 years 7 months)

Compensation Analyst

Red aval

Aug 2015 - Sep 2015 (2 months)

- Automation project leader for the transaction reconciliation and reporting process between Group AVAL banks and worldwide banking correspondents of small and large retail outlets and outsourced ATM networks. - Analyse the compensation process in electronic channels using rigorous logic and methods to solve difficult problems with effective solutions - Ensuring an efficient service to clients and users of the ATM network, with a deep understanding of lean principles and skills - Provide operational support with problem-solving expertise to the financial entities and banks from the Aval Group. - Generate continuous improvement projects that allow the automation and optimization of processes.

Business Process Analyst

Banco de Occidente

Aug 2011 - Jun 2015 (3 years 11 months)

- Pilot project leader for the development of an online Customer Service Desk. This project reduced the queries response time by 50%, resulting in a significant reduction in complaints and incoming requests. - Process designer for data collection and KPIs visualization based on Lean Six Sigma. This improvement facilitated the rapid management of reprocesses, operational variability and inflexibility and continuous improvement of complaint handling. - Design optimization projects following the methodology Lean Manufacturing and Six Sigma. - Analyse of KPIs to understand the key drivers and the improvement areas that will result in the biggest impact(s) on customer experience. - Compile reports and data from claims and requirements indicators

WILLIAM ANDRES SARMIENTO BEJARANO

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WILLIAM ANDRES SARMIENTO BEJARANO