Sarhay Eli Murillo Ramirez Desarrolladora de productos - Product Owner -

PRODUCT OWNER

Soluntech

Aug 2024 - Current (1 year 11 months)

- Defined and communicated clear product visions aligned with business goals, driving prioritization frameworks that improved delivery speed by 10–20% across three separate projects. - Owned and refined multiple product backlogs, balancing evolving customer needs with strategic trade-offs to maximize product value and accelerate go-to-market timelines. - Acted as the main liaison between stakeholders, including clients, developers, and internal teams—facilitating continuous alignment and faster resolution of requirements and blockers. - For a core internal low-code platform used by 200–300 travel agents, led the migration of document generation services to AWS, improving accuracy and speed by 30%, while reducing dev time by 35%. - Oversaw t

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FOUNDER

Arte Sin Límites

Jul 2023 - Current (3 years)

- Led the design and execution of innovative business models integrating art, technology, and social inclusion, positioning the platform as a driver of cultural change across Latin America. - Built and scaled a digital platform that empowered artists with disabilities, expanding their global visibility and access to new markets through sustainable and inclusive practices. - Trained artists in digital and creative skills, improving creative output and reducing production times by up to 80%. - Managed cross-functional teams to deliver tech-enabled cultural initiatives that increased community engagement by 50%. - Developed and facilitated corporate workshops combining creativity and accessibility, boosting participant engagement and w

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SENIOR ASSOCIATE PRODUCT DEVELOPMENT

Teilur.ai

Jan 2023 - Jun 2024 (1 year 6 months)

- Designed and executed go-to-market strategies for AI-driven products, ensuring alignment with user needs and business objectives. - Led the development of a product with 2 subproducts and 3 verticals, growing user adoption from 4 to 18–20 active users with an average lifetime of 6 months. - Integrated advanced AI tools into the product development workflow, improving team efficiency and accelerating delivery timelines by 60%. - Conducted market research and user analysis to inform product direction, leveraging Design Thinking, prototyping, and iterative feedback to enhance user experience. - Collaborated with engineering, marketing, and leadership teams in Agile environments to deliver high-impact features and continuously refine product

CUSTOMER SERVICE TEAM LEADER

Accedo Technologies

Dec 2020 - Oct 2022 (1 year 11 months)

• Led teams of 12-18 members, consistently surpassing metrics and KPIs. • Earned recognition as a top Team Lead for three consecutive months. • Drove agent growth by 45% through strategic planning, coaching, and quality procedures focused on client objectives. • Excelled in client communication and conflict resolution, adapting strategies to dynamic settings. • Empowered team members, resulting in a 30% improvement in overall team performance. • Utilized Slack for effective communication with the operations team and agents, facilitating real-time issue resolution. • Supported calendar management for training sessions, performance reviews, and client check-ins, ensuring organized and efficient scheduling. • Managed reports and

Sarhay Eli Murillo Ramirez

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