S

Saranay V Fernandez

About

Detail

Customer Service and Sales Specialist with over 10 years of experience.
Asingan, Ilocos Region, Philippines
Contact Saranay regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • P
    Customer Service & Sales Specialist
    Purity Products
    Oct 2022 - Current (3 years 8 months)
    Assist customers with account inquiries, orders, and subscription management.Apply retention strategies and special offers to minimize cancellations and maintain customer loyalty.Promote daily product campaigns and discounts to increase sales conversions.Provide product education and support to ensure customer satisfaction.
  • O
    Business Development Associate
    Old School Sales
    May 2022 - Nov 2022 (7 months)
    Conduct outbound calls to restaurant owners and enterprise clients to assess business needs.Schedule consultations for business growth and professional development programs.Maintain professional communication with prospective business clients.
  • OpenMed
    Medical Support Specialist
    OpenMed
    Dec 2021 - Aug 2022 (9 months)
    As a Medical Support Specialist, I was responsible for verifying patient eligibility and insurance coverage for diagnostic procedures, ensuring that all necessary documentation was accurate and complete. I coordinated with clinics and healthcare providers to facilitate verification processes and guarantee timely approvals for medical services. Additionally, my experience in telecom carrier sales and business services sales, while not directly related, provided me with valuable skills in upselling and customer engagement, which enhanced my ability to communicate effectively with patients and providers, ultimately contributing to a smoother medical processing experience.
  • iQor Philippines
    Customer Service & Technical Support Representative
    iQor Philippines
    May 2018 - Dec 2021 (3 years 8 months)
    As a Customer Service & Technical Support Representative, I assisted customers with service concerns, account updates, and device troubleshooting. I processed new service activations and upgrades while managing billing inquiries, payments, and refunds. Additionally, I educated customers on service plans, pricing, and available options. My role also involved upselling services and creating new accounts, which enhanced customer satisfaction and contributed to overall sales performance. This experience allowed me to effectively utilize my skills in sales closing, ensuring that customers were informed of the best options available to meet their needs.
  • V
    Customer Support & Sales Representative
    VXI Global Holdings
    Apr 2014 - Mar 2018 (4 years)
    Provided customer support for telecommunications services.Upsold internet, cable, and phone packages based on customer needs.Created and maintained customer accounts and scheduled installations.
  • Sutherland Global Services
    Customer Service Representative
    Sutherland Global Services
    Jul 2012 - Mar 2014 (1 year 9 months)
    Processed refunds, replacements, and order inquiries.Assisted customers with online orders and website troubleshooting.Coordinated with third-party sellers to resolve order discrepancies.
Education verified_user 0% verified
  • U
    Bachelor of Science in Nursing
    Urdaneta City University
    Jan 2005 - Jan 2009 (4 years 1 month)
  • L
    Secondary Education
    Luciano Millan School of Arts and Trades
    Jan 2001 - Jan 2005 (4 years 1 month)
  • N
    Primary Education
    Narciso R. Ramos Elementary School
    Jan 1996 - Jan 2001 (5 years 1 month)