Saral Srivastava

Saral Srivastava

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Director of Operations at SiteRecon.ai
Noida, Uttar Pradesh, India

Contact Saral regarding: 
Flexible work
Starting at USD9/hour

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Résumé


Jobs verified_user 13% verified
  • S
    Director of Operations
    SiteRecon
    Oct 2021 - Current (3 years 10 months)
    I am heading the Operations for artificial intelligence Geospatial Information Systems tech company SiteRecon.ai, where we are helping Facilities Maintenance Companies automate property mapping and grow revenue for them. I am leading the service delivery for the organization, responsible for designing the operations growth roadmap, aligning with the vision of the founding members to scale the operations while ensuring delight for our clients via excellent services. Additionally, I focus on inculcating a healthy progressive culture among our employees, who are inevitably the most important contributors to making our pursuit a success. My role encompasses overseeing various operational aspects, including scheduling jobs, routing, and managing
  • L
    Independent Contractor verified_user Verified experience
    Lionbridge Technologies
    Feb 2020 - Oct 2021 (1 year 9 months)
    As an Independent Contractor, I managed a data quality and assessment project during my sabbatical from regular work. This assignment was non-obligatory, allowing me to focus on delivering high-quality results. I utilized Gmail extensively to communicate project updates with clients and within the organization, ensuring that all stakeholders were informed and engaged throughout the project lifecycle.
  • B
    Operations Manager
    BTL India Private Ltd
    Dec 2016 - Jan 2020 (3 years 2 months)
    I was heading the MNC BPO for BTL Aesthetics US/Canada. I was responsible for the inception of the BPO unit from the planning phase until making it operations ready. This included establishing the office and required infrastructure, planning and devising an operations roadmap, developing processes and workflows, and implementing growth and development strategies, as well as framing policies and managing human resources. I effectively wore different hats as per business requirements, ensuring flexibility and adaptability in my role. Primarily, I was responsible for achieving the desired results from the projects and making this division a success. Additionally, functions such as lead nurturing, calendar management, social media management, c
  • S
    Operations Manager
    Surplussin
    Apr 2015 - Sep 2016 (1 year 6 months)
    I was responsible for the development of e-commerce infrastructure and business workflow, managing customer support, logistics, and warehouse operations while actively synchronizing with Accounts, Brand Alliances, the Marketing Division, and the CEO/Director/Investors. Responsibilities: * To develop and monitor the end-to-end e-commerce cycle from order placement, processing, shipment, logistics, reverse logistics, and customer service operations, including team leads and customer-facing personnel, while providing solutions for major escalations. * To monitor smooth countrywide logistics operations and warehouse operations. * Coach, develop, and create career plans for a distributed workforce. * Development of customer support programs
  • A
    Sr. Business Development Manager
    Audney India Pvt Ltd
    Dec 2013 - Mar 2015 (1 year 4 months)
    As a Sr. Business Development Manager, I was responsible for the Business Development of I.T. Services provided by the company to clients worldwide. This role involved marketing, strategic consulting, business planning, and sales strategy development. At Audney India Pvt Ltd, a global process outsourcing services corporation specialized in Knowledge Consulting, Business Transformation, and Technology Services, I managed a diverse portfolio of projects, including Data Management, Market Research, Business Research, Mobile Application Development, and Portal/Website Creation. Additionally, I led omni-channel customer support initiatives, which encompassed lead generation and sales strategies. My experience also included social media managemen
  • O
    Senior Content Moderator
    OLX India Private Limited
    Nov 2012 - Oct 2013 (1 year)
    - Managed content quality for the portal, ensuring compliance with business standards and enhancing user experience. - Actively participated in brainstorming sessions for Marketing and Product Development campaigns, contributing innovative ideas to drive engagement. - Collaborated on promotional campaigns organized by OLX, effectively aligning content strategies with marketing objectives. - Moderated classifieds in accordance with company norms and Indian laws, maintaining a safe and compliant platform for users. - Conducted research and analysis of competitors on a timely basis to inform business strategies and improve content offerings. - Led the content quality vertical at OLX India Pvt Ltd, which included responsibilities in omni-c
  • X
    Sr Retention Officer
    Xerion India Pvt Ltd
    Feb 2012 - Oct 2012 (9 months)
    I was working in the customer retention team for Jabong.com, addressing customer grievances, understanding the reasons for order cancellations, and providing quick resolutions to sustain orders and customers for the company. My role involved gratifying customers with solutions that enabled them to use our services again. Additionally, I managed email communications as an essential part of the customer support operations, which included banking, accounts receivable/accounts payable, research, and recovery operations, ensuring efficient and effective service delivery throughout the customer retention process.
  • iQor
    Sr Collections Specialist
    iQor
    Aug 2007 - Oct 2011 (4 years 3 months)
    Worked with Receivable Management Services India Pvt Ltd in Accounts Receivable/Payable profile for two years. Then RMS was acquired by iQor, where I worked in a US-Based Credit Recovery/Collections Portfolio. I obtained certifications for FDCPA (Federal Debt Collections Practices Act), DPA (Data Protection Act), CBNA (Citibank North America), and completed the Train the Trainers Program. Additionally, I engaged in projects that included lead generation as a key result area (KRA), which involved cold calling, lead validation, RFP, RFQ, RFI, negotiations, SLA, and lead nurturing, thereby enhancing my skills in managing client relationships and driving business growth. Furthermore, I utilized Gmail and DocuSign as essential tools for daily op
Education verified_user 0% verified
  • Amity University
    Master of Business Administration (M.B.A, Operations Management
    Amity University
    Jan 2016 - Dec 2018 (3 years)
    Pursuing M.B.A from Amity University.
  • C
    Bachelor's Degree, Commerce
    Chhatrapati Shahu Ji Maharaj University
    Jan 2004 - Dec 2007 (4 years)
Projects (professional or personal) verified_user 0% verified
    Awards verified_user 0% verified
    • S
      Train the Trainers
      Sonia Singh Management
      Aug 2007
      iQor conducted TTT Program Certification for 6 Exemplary Performers (Operations Associates who achieved more than 150% target for 6+ consecutive months) and they underwent Train the Trainers certification. The training was given by Sonia Singh and the certifications were given on successful completion and clearing the assessment for TTT Program.