Sara Bolt Kalfon

Sara Bolt Kalfon

About

Detail

Commercial Strategist, Customer Experience Specialist
Managua, Nicaragua
Contact Sara regarding: 
work
Full-time jobs
Starting at USD2.5k/month

Timeline

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Résumé

Jobs verified_user 0% verified
  • F
    Property Manager public Remote experience
    Fusion PMG
    Nov 2024 - Current (1 year 8 months)
    I lead day-to-day operations for 15+ properties (300 residents), playing a key role in ensuring consistent processes, smooth communication, and high resident satisfaction. I manage the full leasing cycle—from listing to move-in—and oversee internal workflows to support efficient, responsive property management. My responsibilities include: * Resident Relations – Managing all communication touchpoints, addressing inquiries, service requests, and updates. * Maintenance Oversight – Coordinating repairs, managing vendors, and supervising the maintenance team to ensure prompt, high-quality work. * Leasing & Renewals – Creating listings (including on Zillow), coordinating showings, processing applications, and managing renewals. * Tenant Transiti
  • H
    Sales, Marketing & Revenue Manager / Event Coordinator
    Hospitality Management Company (HMC)
    Jun 2022 - Nov 2023 (1 year 6 months)
    Co-owner of HMC. We took full management operations of Aqua Nicaragua Resort. My role was Sales, Marketing and Events Manager, under my management, Aqua went from 22% annual Occ to 35%. Later on I started to invest more time in the operational and financial aspects, and also took over the Revenue Management.
  • Selina
    Global Marketing Coordinator public Remote experience
    Selina
    May 2019 - Jan 2020 (9 months)
    Train Sales & Marketing teams in +10 countries on processes, systems, and budgets. Oversee content handoff from PreOpening team to digital agencies for web and social media. Coordinate with Selina Media on materials (photos, videos) and sponsorship communications. Develop internal marketing channels for updates on openings, events, and sponsorships. Guide S&M teams on brand asset implementation and PreOpening strategies. Manage Opinion Leader campaigns, monthly reports, and marketing budgets. Collaborate on Best Practices with sales and support global marketing plans.
  • Selina
    Country Manager Sales & Marketing - Nicaragua & Guatemala
    Selina
    Apr 2018 - Apr 2019 (1 year 1 month)
    As Sales & Marketing Manager, I drive business growth through direct sales, digital, social media, and operational marketing. I create strategic action plans to boost hotel revenue, identify performance gaps, recommend tools and training, and support hotel teams in skill development and resource optimization.
  • Selina
    Explore Regional Manager - Nicaragua, Guatemala & Ecuador
    Selina
    Sep 2017 - Apr 2018 (8 months)
    As Explore Regional Manager, I developed the Explore area at Selina locations, managing tours, transportation, retail, and activities to enhance the guest experience. I recruited and trained Explore Supervisors, tailoring strategies to each location's unique culture and needs. Constant travel allowed me to understand local teams and create customized products, packages, and partnerships. Starting with Nicaragua and Guatemala, I later took on Ecuador. Leveraging my background in event planning and connections with musicians and DJs in Central America, I also supported the Events team as needed.
  • N
    Concierge
    Nekupe Resort
    Aug 2016 - Sep 2017 (1 year 2 months)
  • B
    Business Development Consultant
    Sep 2015 - Nov 2024 (9 years 3 months)
    • Crafted custom marketing and customer success strategies for various clients. • Strengthened customer loyalty by training teams on SMART goals, planning, and strategic thinking. • Develop strategy and budgets for the next 6 months
  • Alliance Française
    Cultural Coordinator & Event Manager
    Alliance Française
    Mar 2008 - Apr 2012 (4 years 2 months)
Education verified_user 0% verified
  • B
    Bridge for Billions, Incubator program
    Jan 2023 - Jan 2024 (1 year 1 month)
  • INCAE
    Certificate of Storytelling, and Persuasion through data
    INCAE
    Oct 2022 - Jan 2023 (4 months)
    A Certificate in Storytelling and Persuasion through Data is highly relevant to customer success as it enhances your ability to craft compelling narratives, backed by data, to engage clients and drive decision-making. It helps communicate value, address objections, and build trust effectively.
  • U
    Diplomat, Cultural Management
    UniversidaddeChile
    Jan 2013 - Jan 2014 (1 year 1 month)
    A diploma in cultural management is relevant for customer success as it develops skills in communication, cross-cultural understanding, and strategic planning. It equips you to engage diverse stakeholders, create meaningful experiences, and manage relationships effectively—essential for fostering loyalty and satisfaction.
  • U
    Anthropology
    UNANManagua.
    Jan 2007 - Jan 2011 (4 years 1 month)
  • U
    DEUG in Psychology
    Université Paris V
    Jan 2002 - Jan 2006 (4 years 1 month)
    A background in psychology is highly relevant for customer success because it provides a deep understanding of human behavior, communication, and emotional intelligence. It helps in building strong relationships, addressing concerns empathetically, and tailoring solutions to individual needs, which are key to retaining customers and ensuring satisfaction.
Projects (professional or personal) verified_user 0% verified
  • M
    Magma Fest
    Magma Music
    Dec 2014 - Dec 2017 (3 years 1 month)
    Stage Manager for Magma Fest, a 3 days electronic music festival in Ometepe Island in Nicaragua
  • S
    SevenSeven
    SevenSeven
    Jun 2013 - Mar 2015 (1 year 10 months)
    Co-owner of SevenSeven. The company was founded to manage and support cultural events in Santiago de Chile. We collaborated with local art studios, galleries, and cultural venues to improve sales, curate meaningful events, and strengthen their overall business strategy.