Santiago Torres Osorio

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Senior Server and Desktop Engineer

Omega Healthcare Management Services

Aug 2024 - Current (1 year)

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SENIOR INFOSEC OFFICER

ACCEDO COLOMBIA SAS

Jan 2022 - Current (3 years 7 months)

Collaboration with the Information Security team to develop and implement internal security controls that comply with various certification requirements with a focus on specific standards such as ISO 27001, PCI DSS. Actively participated in external audits, working closely with auditors to ensure adherence to regulatory standards and obtain key certifications. Create and maintain up-to-date information security policies that align with the company's objectives and requirements. Conduct a vulnerability assessment by analyzing critical assets and the severity of identified vulnerabilities, providing close follow-up on their remediation. Plan and execution of web penetration tests on internal systems of the company. Performing security audits

Information Security Officer

Accedo Technologies

Jan 2022 - Sep 2024 (2 years 9 months)

Server Administrator

Accedo Technologies

Jan 2020 - Dec 2021 (2 years)

Key Responsibilites: -MDM and MAM to block, control, cypher and apply policies on corporate mobile devices and apps. -Proxy management and web filtering. -Management of WSUS server, deploy of updates for Windows Server and Windows 7, 10. -Domain Controller management, (users, groups and group policies) -File sharing server, DFS management, Quota and users permissions settings. -Remote Desktop Services implementation and support. -Back up and maintenance of servers.

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SERVER ADMINISTRATOR

ACCEDO COLOMBIA SAS

Jan 2020 - Jan 2022 (2 years 1 month)

Led the management of Domain Controllers and oversight of Active Directory services. Administered the Windows Server Update Services (WSUS), ensuring the timely and secure deployment of updates across the network. Implemented and maintained control over the proxy server, establishing effective web filtering policies. Administered file sharing servers, ensuring efficient and secure data sharing across the organization. Installed, configured, and managed Remote Desktop Services (RDS). Implemented and managed backup and restore procedures, safeguarding critical data and ensuring rapid recovery in case of disruptions. Maintained comprehensive documentation of system changes.

Help Desk Engineer

Accedo Technologies

Oct 2015 - Dec 2019 (4 years 3 months)

Key Responsibilities: Responsible for diagnosing & resolving hardware, software & end users problems. Developing the infrastructure and systems to meet the companies needs. Working within a TCP/IP network environment, including DHCP, DNS and ethernet. Investigate specialist and complex IT support issues. Deploying new hardware & evaluating new software & security risks.

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IT HELPDESK

ACCEDO COLOMBIA SAS

Jan 2015 - Jan 2020 (5 years 1 month)

Delivering prompt and effective technical support to end-users through various channels, including phone and email, ensuring timely issue resolution. Proactively investigating and resolving specialist and complex IT support issues. Conducting routine maintenance of IT equipment to optimize performance and prevent potential issues. Managing the installation and maintenance of network cabling infrastructure. Installing and configuring software applications to meet user requirements and maintain up-to-date software environments. Offering remote desktop support to address issues promptly.

Santiago Torres Osorio

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