Santiago Silva

S

Intake Specialist

Sakura BPO

Jan 2024 - Nov 2025 (1 year 11 months)

• Oversaw and executed high-volume intakes between claimants and U.S. law firms to select clients that qualify for mass tort claims. • Conduct case selection, advised clients throughout the benefits and case application processes, providing regulatory expertise, gathered documents and medical records, tailored support, and clear communication to optimize case acceptance and successful outcomes with their claim process. • Provide email and text support and ensure professional client service during their case process.

S

Customer Service & Technical Support Advisor

SITEL SA

Jan 2018 - Jan 2024 (6 years 1 month)

• Delivered bilingual customer service and technical support, sold product insurance, and parts sales for Shark Ninja. • Managed phone, email, and chat support, increasing customer satisfaction and retention. • Provided floor support and coached new team members to improve performance. • Delivered bilingual customer service and technical support to end users and assisted technicians on-site, helped with parts and consumables orders, and handled warranty claims for Lexmark International products. • Managed phone, email, and chat support to deliver the best customer experience with final users and big companies.

G

Customer Service Advisor

GSGlobales Scotiabank Contact Center

Jan 2017 - Jan 2018 (1 year 1 month)

• Supported Scotiabank Canada clients in debit/credit services, transactions, sold insurance and credit products, and helped them with technical issues and warranty claims, provided remote assistance for product configuration, and driver installations. • Acted as an escalation point and floor support for complex cases.

S

Customer Service & Technical Support Advisor

SITEL SA

Feb 2014 - Jan 2015 (1 year)

• Supported SEARS bilingual campaign, providing technical support, home improvement, appliance insurance sales, and customer care and warranty claims.

Customer Service & Technical Support Advisor

Teleperformance Colombia

Jan 2013 - Jan 2014 (1 year 1 month)

• Provided bilingual support for Microsoft products after-sales for big companies in LATAM and acted as a technical support router for complex cases.

S

Customer Service & Technical Support Advisor

SITEL SA

Feb 2012 - Jan 2013 (1 year)

• Supported Assurance Wireless customer care and tech support, assisted customers with plan sales. • Served as backup coach and floor support. • Delivered customer service and technical support at Comcast, also offering plans, pricing, and offers, and managed tech scheduling for installations and repairs.

M

Administrative Assistant

Mr. Cap SA

Jan 2010 - Jan 2012 (2 years 1 month)

• Managed upholstery and interior repairs for high-end automobiles. • Oversaw comprehensive cleaning services for luxury vehicles. • Handled marketing and offers for new customers.

I

Plastic Injection Machine Operator

Industrias Lluch SL

Jan 2009 - Jan 2010 (1 year 1 month)

• Operated injection molding machines and ensured product quality control.

T

Warehouse Manager

Tropima SL

Jan 2007 - Jan 2009 (2 years 1 month)

• Managed stock control, import order requests, container reception, and order dispatch for routes. • Coordinated warehouse logistics and inventory organization.

About

Detail

Timeline

Résumé