Santiago Roldán Alvarez
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Santiago Roldán Alvarez

Santiago Roldán Alvarez

About

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Technical Support Specialist
Colombia

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Résumé

Jobs verified_user 20% verified
  • Insider
    Technical Account Manager - Martech
    Insider
    Dec 2022 - Aug 2023 (9 months)
  • The Support Heroes
    Technical Support Specialist - Shopify
    The Support Heroes
    Feb 2021 - Nov 2022 (1 year 10 months)
    - Providing technical support for 7 Shopify apps, applying web design and UX/UI concepts to edit the appearance and functionality of the front-end on the apps using HTML, CSS, JS and external APIs. - Creating, updating and reviewing public support articles for customers and internal documentation for newcomers and information reinforcements workshops for current employees that might need it. - Training new employees in order to successfully fulfill the job role tasks; providing the initial training, the ongoing assistance and the reviews for their transition to work on their own. Therefore, I am a subject matter expert in the apps. - Identifying bugs and incompatibilities that could be experienced by merchants or customers, in order to esca
  • Emergia
    Bilingual Technical Support Advisor
    Emergia
    Nov 2019 - Sep 2020 (11 months)
    - Troubleshooting customers accounts. - Contact the physical stores to negotiate solutions/prices. - Create orders and receive payments via credit cards and PayPal. - Provide order statuses and product information. - Approve and set up refunds and replacements.
  • g
    Front-end developer intern
    gestiomatica
    Jul 2019 - Nov 2019 (5 months)
    - Adjust CRUD programs using HTML, CSS, JavaScript, Bootstrap. - Design UX/UI for local clients. - Use SCRUM and Trello for time and resource management.
  • Teleperformance Spain
    Bilingual Customer Success Representative (Uber) verified_user Verified experience
    Teleperformance Spain
    Oct 2016 - Oct 2017 (1 year 1 month)
    - Solve GPS issues by calculating the correct amounts. - Troubleshooting customers accounts. - Providing Terms and Conditions information for specific inquiries drivers and riders could have. - Mediating disputes between both parts. - Provide support for new employees during and after the transition stage. - Approve and set up refunds and credits.
Education verified_user 34% verified
  • C
    Sustainable leader diplomate verified_user Verified experience
    Colegiatura Colombiana
    Oct 2019 - Nov 2019 (2 months)
  • Institución Universitaria Pascual Bravo
    Technical degree in software development
    Institución Universitaria Pascual Bravo
    Jan 2018 - Jun 2019 (1 year 6 months)
  • C
    English
    Centro Colombo Americano
    Jan 2015 - Jan 2016 (1 year 1 month)
Projects verified_user 0% verified
  • O
    Orion Web Design
    Aug 2023 - Current (1 year 10 months)
  • Insider
    Technical account manager
    Insider
    Dec 2022 - Aug 2023 (9 months)
  • I
    CV App prototype
    Independent
    Nov 2022
    - Here is the link to a short project: https://www.figma.com/proto/377jFtlk2sKak97eNNHi7Q/Portfolio?node-id=2%3A2&scaling=scale-down&page-id=0%3A1&starting-point-node-id=2%3A2
  • I
    I own two units that I rent
    May 2022 - Current (3 years 1 month)
Awards verified_user 0% verified
  • The Support Heroes
    Employee of the month
    The Support Heroes
    Feb 2021 - Current (4 years 4 months)
  • A
    Agent of the month
    Oct 2016 - Oct 2017 (1 year 1 month)