Santiago Martinez
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Santiago Martinez

Santiago Martinez

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San Salvador Department, El Salvador
Contact Santiago regarding: 
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Résumé

Jobs verified_user 0% verified
  • M
    Freelance Consultant
    Martrada
    Jan 2020 - Current (5 years 7 months)
    As a Freelance Consultant, I excel in delivering high-quality customer service by effectively handling calls, addressing inquiries, and ensuring customer satisfaction through problem-solving and communication. I perform sales activities, including reaching out to potential clients, presenting products and services, and closing sales over the phone. Additionally, I manage schedules, coordinate meetings, handle email correspondence, and perform data entry tasks with precision and efficiency. I demonstrate flexibility and dedication by adapting to different clients' needs while maintaining professionalism in all interactions. Leveraging my extensive experience in customer service, sales, and administrative support, I deliver exceptional result
  • The Office Gurus
    Team Lead
    The Office Gurus
    Aug 2018 - Dec 2020 (2 years 5 months)
    - Team Management: Effectively managed and guided a team of customer service representatives and sales agents, overseeing daily operations with precision. - Training and Support: Provided comprehensive training and support to team members, enabling them to meet and exceed performance targets. - Performance Improvement: Enhanced team efficiency and customer satisfaction through strategic communication and motivational techniques. - Handling Escalations: Successfully addressed escalated customer issues, ensuring swift and effective resolution while maintaining service quality. - Data Reporting: Monitored key performance indicators (KPIs) daily, weekly, and monthly across three different sites, facilitating data-driven decision-making and
  • M
    Manager of Business Development
    Jun 2017 - Dec 2020 (3 years 7 months)
    Identifying Business Opportunities: Identified and pursued new business opportunities to drive company growth. Strategic Planning: Developed and implemented strategic plans to achieve sales targets and ensure business success. Client Relationship Management: Built and maintained strong relationships with potential clients for long-term partnerships and business development. Market Research and Campaign Development: Conducted market research and collaborated with marketing and sales teams to create effective campaigns and tailored solutions. Sales Pipeline Management: Managed the sales pipeline, negotiated contracts, and presented proposals to senior management to support business expansion and revenue growth. Additionally, I effectively man
Education verified_user 0% verified
  • AVANZA
    Associates in Business Administration
    AVANZA
    Jan 2019 - Jan 2021 (2 years 1 month)