Santiago Fernández
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Operations project manager
Colombia
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Résumé
Jobs
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- TCorporate Compliance Operations Manager public Remote experienceTeleperformance ColombiaSep 2023 - Current (1 year 9 months)In my current position, I am responsible for both the project’s corporate operational procedures compliance and supplier responsibility compliance, working closely with a multidisciplinary team from operations, quality management, support departments and corporate to deliver execution excellence.
- AFullstack software engineerAssignRefMay 2023 - Aug 2023 (4 months)I joined a startup that links football leagues with referees, taking on the position of a full-stack developer. I employed agile methodologies and engaged in bi-weekly sprints. My primary responsibility involved developing microservices that interfaced with the front end, which was constructed according to design specifications delivered by the design team.
- MFullstack software engineer public Remote experienceMakai RentalsJan 2023 - May 2023 (5 months)Served as a full-stack developer at a startup based in Florida that specializes in renting beach equipment, where I was responsible for building microservices in the back end that interfaced with components built in the front end following clear design instructions.
- SFullstack software engineer | InstructorSabio School of Software EngineeringNov 2022 - Aug 2023 (10 months)
- TRegional Operations Manager verified_user Verified experience public Remote experienceTeleperformanceOct 2020 - Sep 2023 (3 years)During my tenure as a Regional Account Manager, I collaborated with a team to oversee a fully remote operation comprising over 1,800 personnel across three distinct geographies within the Central and South America region for a U.S.-based retail unicorn client.
- TAssistant Operations Manager verified_user Verified experience public Remote experienceTeleperformanceJul 2019 - Oct 2020 (1 year 4 months)As an assistant contact center manager, I led 8 supervisor teams totaling over 170 remote employees. I developed and executed action plans to meet client KPIs and internal goals while focusing on my supervisors' growth. I also helped implementing a fully remote work model, making this client the first in the region to operate remotely in its entirety.
- TOperations supervisorTeleperformanceAug 2018 - Jul 2019 (1 year)Served as an Operations Supervisor overseeing a team of 20 interpreters working remotely. Primary responsibilities included conducting daily follow-ups and coaching sessions to ensure both the team's compliance with key performance indicators (KPIs) and my interpreter’s development.
- TBilingual interpreterTeleperformanceMar 2018 - Jul 2018 (5 months)English - Spanish bilingual interpreter specialized in the medical field, helping users in the USA communicate with health care providers, social services, emergency services, etc.
- EFounderEl ChopstickAug 2014 - Jun 2016 (1 year 11 months)I conjured, launched, and managed a vibrant local food truck venture. Our offerings included exclusive catering events alongside our beloved regular spots. Throughout our journey, we ensured consistent quality and unveiled delightful new menu items, enchanting all who tasted our creations.
Customer Service RepresentativeConvergysJan 2012 - May 2012 (5 months)
Education
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- SFullstack developer apprenticeship programSabio School of Software EngineeringNov 2022 - Aug 2023 (10 months)I gained acceptance into a prestigious full-stack coding bootcamp located on the west coast, featuring a 17-week intensive program followed by an internship as both a coding instructor and a software engineer. This opportunity allowed me to strengthen my coding abilities in a practical environment while supporting students with their coding challenges.
- META Front end developer professional certificateCourseraJul 2022 - Feb 2023 (8 months)
- Product management public Remote experienceCoderhouseMay 2022 - Aug 2022 (4 months)
- Formación ejecutiva public Remote experienceCollege of Higher Administration Studies, CESAOct 2019 - Feb 2020 (5 months)Aplicación de estrategias para el direccionamiento efectivo en entornos VUCA.
Awards
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- TAccount manager - Golden expert awardsTeleperformanceJan 2021 - Dec 2021 (1 year)