Santiago Lem

B

Preferential Account Executive

Banistmo Bank Panama

Nov 2022 - Mar 2024 (1 year 5 months)

• Provide personalized customer service in Private Banking by managing account opening interviews and decision-making processes. Additionally, schedule appointments with existing customers to mentor them on best practices for sustaining profitability. • Manage 600 clients in assigned portfolio with 90% global clients and increased an annual liability growth of 1.5MM in 2023. • Generate the monthly inventory report of customer banking products with a view to offering a wider range of products and achieving a higher growth potential for the annual forecasting process. • Ensure timely collection of loan payables accounts to track payments and achieved 90% portfolio profitability In 2023. • Analyze financial statements and identify underperform

B

Private Banking commercial Adviser

Banistmo Bank

Sep 2021 - Nov 2022 (1 year 3 months)

• Implemented ideologies and methodologies in Excel and the banking platform to enhance agility in procedures, achieving a 95% success rate in agile processes. • Reviewed and compliance of documents in natural customers and foundations. • Validated and controlled the new accounts files and time deposit files. • Coordinated the Custody and control of values such as (Checks and Credit Cards) • Executed monetary transactions from Private Banking, including wire transfers, transfers to related accounts or third parties, and management checks, while maintaining operational faults below 3% within a year. • Ensured that the operation's processes were being executed in a timely manner. • Created a new set of procedures to enhance the operation for

D

Branch Retail Executive

Digicel Panama – Telecommunications Services

Aug 2019 - Sep 2021 (2 years 2 months)

• Developed compelling advertisements using Adobe Creative Suite and Canvas to kickstart a social media campaign. • Promoted postpaid and prepaid phone services for individuals, exceeding 30% of the goal in monthly sales revenue. • Advertised services for corporate companies B2B such as fiber internet connection and phone office services, reaching portfolio by 15%. • Spearheaded the launch of new products and services through Instagram paid marketing. • sourced proactively new customers and fostered relationships through social media, email, outbound calls, and campaigns, resulting in a 10% growth by targeting key business areas. • Managed GTM Strategy to increase clientele.

D

Branch Retail Executive

Digicel Business Panama

Aug 2019 - Sep 2021 (2 years 2 months)

• Developed compelling advertisements using Adobe Creative Suite and Canvas to kickstart a social media campaign. • Promoted postpaid and prepaid phone services for individuals, exceeding 30% of the goal in monthly sales revenue. • Advertised services for corporate companies B2B such as fiber internet connection and phone office services, reaching portfolio by 15%. • Spearheaded the launch of new products and services through Instagram paid marketing. • sourced proactively new customers and fostered relationships through social media, email, outbound calls, and campaigns, resulting in a 10% growth by targeting key business areas. • Managed GTM Strategy to increase clientele.

B

Inside Sales Executive

Banesco Bank Panama

May 2016 - Jun 2017 (1 year 2 months)

• • Transformed sales performance by exceeding monthly targets, achieving 105% in personal loan and credit card promotions. • Established strong relationships with high-profile customers through proactive company visits, engaging with 60% of the company's workforce. • Successfully coordinated and presented banking products in daily appointments as part of the campaign management strategy. • Managed to meet the goal set for each product, executing benchmarking strategy. • Effectively drove sales through outbound calls and email outreach, resulting in the generation of 90% of the total sales revenue. • Conducted a speech to empower individuals in improving their financial well-being, reaching an audience of up to 80 people.

Santiago Lem

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