Santiago Guzmán

Santiago Guzmán

About

Detail

Customer service professional with extensive experience delivering detailed, friendly, and personalized client support.
Colombia
Contact Santiago regarding: 
work
Full-time jobs
Starting at USD1.25k/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Altavista Editores
    Customer Success Specialist
    Altavista Editores
    Jan 2023 - Jan 2025 (2 years 1 month)
    Customer Success Specialist with a track record of successfully managing client relationships through proactive and personalized support. Conducted regular live meetings to guide and advise clients in optimizing the use of the language learning product, ensuring their progress and satisfaction. Built strong rapport and achieved outstanding results across my entire client portfolio, consistently exceeding retention and success targets.
  • L
    Business Development Rep. (BDR)
    LEAN SALES GROUP
    Jan 2021 - Jan 2023 (2 years 1 month)
    Worked as Business Development Rep. (BDR) helping multiple logistics companies in the US growing their income and creating strategies to ensure long-term client relationships.
  • O
    Tech Support Agent
    One Link BPO
    Jan 2019 - Jan 2020 (1 year 1 month)
    One year of experience providing chat-based technical assistance for Fitbit smartwatches, troubleshooting issues, guiding customers through solutions, and managing replacements when needed.
  • Teleperformance
    Agent
    Teleperformance
    Jan 2017
    Tasks performed: My job consisted of offering assistance to the client, solving the multiple inconveniences that could arise via chat.
Education verified_user 0% verified
  • U
    Certified Customer Success Manager
    Unknown
    Apr 2025
  • M
    Bachelor
    Manuel Uribe Ángel
    Jan 2003 - Jan 2014 (11 years 1 month)