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Santiago Garzón

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Bogotá, Bogota, Colombia

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Full-time jobs

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Résumé


Jobs verified_user 0% verified
  • Asurion
    Customer service and sales representative
    Asurion
    Dec 2024 - Current (1 year 5 months)
    • Technical Support: Resolved hardware and software issues for electronic devices, ensuring high customer satisfaction and efficient service recovery. • Consultative Sales: Conducted needs analysis to identify customer pain points, resulting in successful upselling of premium protection plans for home electronics (smart TVs, consoles, tablets). • Performance & Quality: Consistently met high-volume call targets while maintaining strict quality standards and delivering bilingual support in a fast-paced environment.
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    Quality Assurance Analyst
    Lenguage Line Solutions (ICC)
    Apr 2024 - Sep 2024 (6 months)
    • Quality Control & Evaluation: Monitored and audited live and recorded interpretation sessions to ensure accuracy, protocol compliance, and linguistic precision. • Performance Assessment: Rated interpreter performance based on industry standards, providing detailed feedback to maintain high-quality service levels in medical and emergency contexts. • Data Integrity: Analyzed call flows and interpretation nuances to identify areas for improvement and ensure adherence to strict confidentiality and ethical guidelines.
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    Medical Interpreter L4
    Lenguage Line Solutions (ICC)
    Mar 2023 - Apr 2024 (1 year 2 months)
    • Emergency Response (911): Provided real-time, high-stakes interpretation for 911 emergency services, facilitating critical communication between dispatchers, responders, and Spanish-speaking callers. • Medical Interpretation: Facilitated complex medical encounters, including ER visits, labor and delivery, and specialized consultations, ensuring clear communication of symptoms and diagnoses. • Cross-Cultural Communication: Managed linguistic barriers in high-stress environments, maintaining neutrality and professional ethics while delivering accurate consecutive interpretation.
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    Logistics Coordinator
    Lean Staffing Solutions
    Aug 2021 - Apr 2023 (1 year 9 months)
    • Freight Brokerage & Operations: Managed high-volume freight brokerage and real-time shipment tracking across the United States, ensuring on-time delivery and operational efficiency. • Database Management & Development: Designed and maintained comprehensive databases for logistics operations, utilizing data to drive business development and process optimization. • Logistics Coordination: Orchestrated complex load assignments and monitored delivery statuses, resolving logistical challenges in a fast-paced, international environment.
  • Bravo S.A.S.
    Recreation & Logistics Coordinator
    Bravo S.A.S.
    Feb 2019 - Dec 2021 (2 years 11 months)
    • Public Speaking & Events: Served as the official voice for event announcements and coordinated logistics for large-scale corporate and social gatherings. • Customer Engagement: Actively interacted with diverse audiences, managing recreational activities and materials distribution while ensuring a seamless event flow. • Crowd Management & Operational Safety: Directed large groups of attendees during high-traffic events, ensuring adherence to safety protocols and maintaining an organized atmosphere.
  • Teleperformance
    Acount spetialist
    Teleperformance
    Feb 2019 - Dec 2020 (1 year 11 months)
Education verified_user 0% verified
  • Centro Colombo Americano
    B2+ English Proficiency Certification
    Centro Colombo Americano
    Jan 2016
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    High School Diploma
    Liceo Pedagógico Montfortiano
    Jan 2015