Santiago Fragiacomo
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IT Support | Community Manager | Virtual Assitent
Ubatuba, State of São Paulo, Brazil
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Résumé
Jobs
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- IIT Support & Virtual AssistantJan 2022 - Current (4 years 6 months)Provide on-demand IT support and troubleshooting for individuals and small business clients. Assist clients with remote tasks, file management, system configuration, data entry, and customer service. Manage Google Workspace accounts and other tools, offering technical guidance to improve productivity. Deliver high client satisfaction through clear communication and efficient problem-solving in remote environments.
- FCommunity Manager & Moderator (Web3 Projects)Freelance,Jan 2021 - Current (5 years 6 months)Manage online communities for Web3 projects, fostering engagement and ensuring a positive environment. Provide customer support, resolve disputes, and enforce community guidelines. Organize virtual events, onboarding processes, and educational workshops for users. Collaborate with project teams to relay feedback and improve user satisfaction.
- FAdministrative & Logistics AssistantFamily Business (5 Stores),Jan 2010 - Jan 2018 (8 years 1 month)Managed daily office operations, logistics coordination, scheduling, and administrative tasks. Oversaw inventory control, order processing, and supplier coordination. Handled documentation, data management, and filing systems. Assisted in customer service and acted as a point of contact between clients, vendors, and management.
Education
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B.A. MarketingUniversidad de PalermoJan 2010 - Jan 2013 (3 years 1 month)- SSQL BasicsMar 2023 - May 2025 (2 years 3 months)
- PPython for EveryoneMar 2023 - Jun 2023 (4 months)
- SHigh School DiplomaSanta María del Pilar SchoolJan 2004 - Jan 2010 (6 years 1 month)