Santiago Bermudez

Santiago Bermudez

About

Detail

International Business | e-commerce | B2C & B2B Sales | Management | Customer service Management | Financial Planning | Foreign Investment in Hard Currency
Medellín, Antioquia, Colombia

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 8% verified
  • MetLife Colombia
    Financial protection and investment advisor
    MetLife Colombia
    Aug 2025 - Current (9 months)
    Life Insurance Advisor at MetLife Colombia, specializing in early retirement strategies, pension gap coverage, and risk protection. I combine consultative advisory with commercial expertise to design tailored financial solutions, drive client growth, and build long-term financial security. - Advised professionals and business owners on retirement and pension planning, improving long-term financial outcomes. - Closed pension and disability protection gaps through customized life and health insurance solutions. - Consistently expanded client portfolio through strategic prospecting, networking, and relationship building. - Delivered consultative financial analyses that translated into actionable, results-driven strategies. - Managed the full
  • A
    Financial Specialist advisor
    Azka Consultores Financieros
    Jan 2025 - Current (1 year 4 months)
    Financial Specialist | Capitalization Plans | Pension Schemes | Financial Planning | Foreign Investment in Hard Currency - Develop and implement sales strategies to achieve business targets. - Analyze market trends and customer behavior to identify growth opportunities. - Manage and maintain strong relationships with key clients, providing tailored financial advice. - Monitor and report on sales performance, including margins, costs, and profitability
  • X
    Restaurant Manager verified_user Verified experience
    Xenia greek
    Jul 2022 - Feb 2025 (2 years 8 months)
    Results-driven professional with a strong track record in achieving commercial goals and ensuring high levels of customer satisfaction. Experienced in stocktaking, recruitment, and staff training, with a focus on building efficient and motivated teams. Skilled in customer service and confident in making strategic decisions to support business growth and operational excellence. - Managing staff performance, including sales and expense targets. - Managing staff rosters and scheduling. - Maintaining records of inventory levels and administrative and personnel matters. - Organizing the purchase and pricing of food and supply items according to budget. - Consulting with customers to evaluate their satisfaction. - Planning and organizing special
  • R
    Food And Beverage Supervisor
    Rydges Hotels Resorts
    Mar 2022 - Aug 2022 (6 months)
  • Sunglass Hut
    Retail Sales Specialist
    Sunglass Hut
    Nov 2021 - Nov 2022 (1 year 1 month)
    Experienced retail professional with a strong focus on sales achievement and delivering excellent customer service. Skilled in store maintenance and inventory control through accurate stocktaking. Proven ability to manage daily operations, including opening and closing procedures, while maintaining a clean, organized, and customer-friendly environment. - Greet and assist customers in a friendly, professional manner to enhance the shopping experience. - Provide expert knowledge of products and services to guide customer purchases - Achieve or exceed sales targets and KPIs - Process transactions accurately using POS systems - Handle customer inquiries, concerns, and returns with efficiency and courtesy - Stay updated on product features, pro
  • J
    Customer Service Attendant
    Justin Lane Establishment
    May 2021 - Mar 2022 (11 months)
  • Guzman y Gomez Mexican Taqueria
    Senior manager
    Guzman y Gomez Mexican Taqueria
    Jul 2019 - Apr 2021 (1 year 10 months)
    Results-oriented retail professional with proven experience in high-volume sales achievement. Adept at recruiting and training new employees, leading disciplinary processes with fairness and consistency, and fostering a productive team environment. Skilled in driving operational efficiency and delivering exceptional customer service in fast-paced retail settings. - Develop management team to ensure they actively engage & motivate team on shift to achieve specific shift & restaurant targets & demonstrate effective leadership at all times. - Ensure that all daily and weekly reporting and documentation is completed, maintained and filed in accordance with the GYG’s requirements. - Manage inventory and maintain stock at sufficient levels to en
  • V
    Ecommerce developer and Sales Specialist
    Virtual Zone LLC
    May 2018 - Jun 2019 (1 year 2 months)
    Sales and e-commerce specialist with solid experience in customer acquisition (B2C and C2C), consistent achievement of sales targets, and the development and management of e-commerce platforms. Strong focus on customer satisfaction, with proven ability to handle product returns, warranty claims for defective products, and the negotiation of new commercial offers to boost business growth and customer loyalty. - Manage and optimize the company's e-commerce seller Central account, including listings, keywords, pricing, and advertising. - Develop and execute e-commerce strategies to increase product visibility, traffic, and conversions on Amazon and other platforms. - Coordinate B2B sales efforts by identifying new leads, nurturing client r
  • R
    Retail sales
    Dec 2017 - Apr 2018 (5 months)
    - Conduct regular visits and follow-up calls to clients including restaurants, supermarkets, and mini markets to promote and sell products. - Build and maintain strong customer relationships to ensure satisfaction, loyalty, and repeat business - Negotiate prices, close sales, and ensure timely order placement and delivery coordination - Monitor and manage stock levels at client locations and recommend replenishments accordingly - Maintain accurate inventory records and support stock rotation and merchandising best practices - Track outstanding payments and proactively manage accounts receivable to ensure timely collection
  • COMFAMA
    Supervisor
    COMFAMA
    Jul 2017 - Nov 2017 (5 months)
  • Telefónica Colombia
    Sales and trainning development
    Telefónica Colombia
    Mar 2011 - May 2017 (6 years 3 months)
    Designed and implemented professional development programs for both direct and indirect personnel. Developed and delivered tailored training programs in sales, customer service, technical support, call center operations, and specialized business units. Conducted corporate onboarding for new hires in sales and customer service departments. Led the execution of regional and national training initiatives. Managed a regional network of customer service and sales trainers. Provided sales training for both mass-market and B2B (business-to-business) channels. Delivered advanced sales skills training to enhance team performance.
  • Telefónica Colombia
    Sales and customer service
    Telefónica Colombia
    Oct 2009 - Mar 2011 (1 year 6 months)
    Showroom Sales Consultant – Assisted clients, demonstrated products, and drove sales. Sales Target Achievement – Consistently met and exceeded commercial goals. Customer Service – Provided exceptional client support and issue resolution. Retention Team Lead – Developed and implemented strategies to enhance customer retention. Data Specialist – Managed and analyzed data to support business decisions.
  • O
    Internship Trainee
    ONDADEMAR SAS
    Feb 2009 - Sep 2009 (8 months)
Education verified_user 0% verified
  • M
    project manager, Business Administration and Management, General
    Mindroom Innovation
    Jan 2020
  • Universidad Eafit
    e-commerce, Business, Management, Marketing, and Related Support Services
    Universidad Eafit
    Jan 2016
  • Universidad EAN
    International business, International business
    Universidad EAN
    Jan 2012 - Jan 2015 (3 years 1 month)
  • Esumer
    Tecnologo Comercio Internacional, Negocios internacionales/Comercio internacional
    Esumer
    Jan 2004 - Jan 2008 (4 years 1 month)