Santiago Beltran Castillo

Santiago Beltran Castillo

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Detail

IT Help desk/CSR/Sales
Bogotá, Colombia

Contact Santiago regarding: 
work
Full-time jobs
Starting at USD5/hour
Flexible work
Starting at USD5/hour
groups
Networking

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Z
    Business analyst, PAS
    ZensarCisco
    Jun 2024 - Feb 2025 (9 months)
    As a portfolio activation specialist at Cisco, I have grown by taking on a more people-focused role. My main responsibility has been to connect with Cisco clients, accounting and technical managers; and understand their business needs based on the acquired architectures. I have expertise in driving customer engagement, adoption of entitlements, and value realization for technology and service portfolios.
  • M
    Independent technician
    Mandrake
    Jun 2022 - Oct 2023 (1 year 5 months)
    With a background in PC building and fixing spanning about 10 years, this part-time role as a seasoned PC builder/technician in a local computer store involved computer-related sales and services on a periodic basis. My tasks included custom computer building, cleaning, maintenance, optimization, problem-solving at both the hardware and software/OS levels, network security testing, and providing consulting for customers, among other responsibilities. Additionally, I continuously learn about different technologies within this role, enhancing my skill set within the sector. I also engaged in software sales, which provided me with insights into SaaS and technology sales, further broadening my understanding of the market and customer needs. Sof
  • a
    L1 Helpdesk technician
    accedo
    Sep 2020 - Feb 2022 (1 year 6 months)
    As an L1 helpdesk technician, my main responsibility was providing commercial phone assistance for computing services. While my usual tasks involved responding to inquiries through phone conversations, my primary focus was on addressing hardware, software, and network issues through remote sessions. I also participated in cross-selling and upselling software and hardware products and services. As a seasoned L1 helpdesk technician, I went beyond the guidelines to offer customers a superior tech support experience infused with advanced expertise and empathy. When necessary, I also transferred or escalated issues to ensure each ticket received the appropriate resolution. Additionally, I managed appointment scheduling for both in-home and in-st
  • Sutherland
    Social media agent
    Sutherland
    Jun 2019 - Mar 2020 (10 months)
    As a social media agent for a music application in the billing department, my primary role involved assisting Twitter DMs and emails to address user queries regarding the app's services, features, and other inquiries. While my usual tasks included responding to questions related to the monthly billing of both premium and free users, I also provided support for profile assistance and basic app troubleshooting. Software used: PayPal, Twitter, Oracle, Workday, Teams, OneDrive
  • F
    Customer service agent
    Foundever
    Jun 2017 - Apr 2019 (1 year 11 months)
    In my initial role in the BPO industry, I was a part of the billing department, where my responsibilities included handling interaction through an omnichannel. We assisted North American and Canadian customers, particularly drivers, in addressing various billing needs and inquiries such as weekly payments, bonuses, reports, rental cases, complaints, and ride payment discrepancies. My skills ensured that each interaction seamlessly combined precision and rapport, fostering trust and satisfaction among drivers and passengers. Additionally, I leveraged my understanding of SaaS sales to effectively communicate the benefits of paid features, enhancing customer engagement and satisfaction. I utilized various software tools, including Citrix, Hubs
Education verified_user 0% verified
  • E
    EF SET English Certificate 74/100 (C2 Proficient)
    EF Standard English Test (EF SET)
    Mar 2023
  • I
    High School Diploma
    I.T.D Juan del corral
    Jan 2014 - Nov 2015 (1 year 11 months)
  • Servicio Nacional de Aprendizaje (SENA)
    Technical degree in architecture
    Servicio Nacional de Aprendizaje (SENA)
    Jan 2013 - Dec 2015 (3 years)