Santiago A Galvis

Santiago A Galvis

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Operations & Customer Service Specialist
Bogotá, Colombia

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Résumé

Jobs verified_user 0% verified
  • Voltaic Solaire
    Operations & Customer Service Specialist
    Voltaic Solaire
    Oct 2023 - May 2026 (2 years 8 months)
    • Coordinate inspections, permits, PTO processes, and project scheduling • Communicate with customers regarding inspections, approvals, and updates • Coordinate with utility companies, inspectors, electricians, and roofers • Provide HR and administrative support • Support customers with SolarEdge monitoring and troubleshooting • Leveraged customer-facing interactions to build trust and identify key opportunities for service expansion, applying business development principles to drive customer retention and organizational growth. • Orchestrated complex site visits and project milestones by coordinating the flow between clients, employees, and contractors from initial consultation through final project installation. • Spearheaded the developm
  • Contact Point 360
    Customer Service Representative
    Contact Point 360
    Feb 2022 - Oct 2023 (1 year 9 months)
    • Assisted customers with insurance inquiries and issue resolution • Maintained high service quality in high-volume environments • Provided operational and administrative support • Leveraged comprehensive knowledge of home services, including sewer maintenance, electricity, and HVAC systems, to provide specialized technical guidance during insurance claim processing and resolution. • Utilized BPO sales expertise to identify customer needs and cross-sell relevant coverage options, applying technical insights regarding home systems to build trust and provide comprehensive solutions during the insurance procurement process.
  • Concentrix
    Customer Service Manager
    Concentrix
    Feb 2018 - Aug 2020 (2 years 7 months)
    • Managed and supported a team of 18 agents • Provided coaching and performance management support
  • Concentrix
    Customer Service Representative
    Concentrix
    Jun 2016 - Feb 2018 (1 year 9 months)
    • Provided customer support, sales, and retention services for AT&T; and DirecTV customers. • Handled escalated customer concerns while meeting company performance goals.
Education verified_user 0% verified
  • LaSalle College
    Fashion Design
    LaSalle College
    Jan 2013 - Dec 2014 (2 years)
  • Gimnasio Los Pinos
    High School Diploma
    Gimnasio Los Pinos
    Jan 2007 - Dec 2012 (6 years)