Help desk analyst public Remote experience
Valor+ S.A.S
Jun 2019 - Jan 2021 (1 year 8 months)
- Provided on-site technical support to internal and external company employees, effectively resolving issues with their IT equipment and software.
- Diligently tracked support tickets using various tracking tools to ensure timely resolution of issues, contributing to overall user satisfaction.
- Documented recurring issues and collaborated on creating long-term solutions to enhance IT system stability.
- Developed strong communicative competence to explain technical issues clearly and concisely to non-technical users, fostering better understanding and collaboration.
- Additionally, utilized Python, Django, and REST API skills to support processes aimed at improving an internal ERP system, which streamlined operations and enhanced over