Sanjana JP
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Sanjana JP

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Product manager
Bengaluru, Karnataka, India

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Résumé

Jobs verified_user 0% verified
  • M
    PRODUCT MANAGER
    Mind reflex Technologies Private Limited
    Feb 2022 - Jun 2023 (1 year 5 months)
    • Building a Parent mobile app from scratch for the Asia's First virtual school with 700 new sign ups already for the year 22-23. • Reporting to the technology Head and driving the product roadmap for the parent app mobile app. Conceptualizing use-cases covering all the discussions with the founders and stakeholders. • Collated all the ideas and created wireframes to kick start the project. Also, created PRDs for the development team. Spearheading a team of 5 comprising 2 developers, a Content Specialist, a QA tester & Designer while managing the PDLC of the parent app. • Ensuring to build the MVP format within the timeline. Act as a project manager and ensure to release of the action items and bugs in the mentioned TAT. • Wear multiple
  • L
    TEAM LEAD - PRODUCT SUPPORT
    Leadsquared Pvt Ltd
    Sep 2019 - Jan 2022 (2 years 5 months)
    • Handled a team of 9 product specialists and ensured that the customer needs are correctly captured and solutions are provided by the team. • Created monthly reports and KRA to power up the team's productivity. • Act as a subject matter expert, also communicate with the high MRR customers to cross check if they are facing any hiccups with the product. • Identify the customer queries, analyze the same from reports and provide feature requests to the Product Team. • Acted as a Project Manager in implementing - ticketing tool for the entire organization (Zoho Desk, Projects) understanding the challenges faced by multiple teams within the organization and completed the implementation single handedly.
  • Z
    SENIOR TECHNICAL SUPPORT ENGINEER
    ZOHO COORPORATION PVT LTD
    Nov 2017 - Oct 2019 (2 years)
    • Handled a team of 4 technical support engineers and acted as an Account Manager for US and UK based clients. • Technical Software consultation on large and critical data for all of Zoho Products and Modules • Mentored the new joinees which helped them with a smooth onboarding • Supported 9 Mobile applications under Zoho including CRM, Bug Tracker, Desk, Bigin etc., • Created Knowledge base articles for the team to bring in a better process workflow.
  • IBM
    SERVICE DESK ANALYST
    IBM
    Jun 2016 - May 2017 (1 year)
    • Advanced technical support for software applications, configuring and troubleshooting issues related to Laptop, Desktops, wired & wireless Printers • Supported the NAB(National Australian Bank) employees with any technical related issues. • Mentor and train the new joiners within the team for faster onboarding. • Created excel sheets for teams KRA and performance validation and shared it with the Team Manager.
  • C
    TECHNICAL SUPPORT ENGINEER
    CSS Corp Pvt. Ltd
    May 2014 - Sep 2015 (1 year 5 months)
    • Worked with the outsourced support team for Belkin and Cisco networking products • Troubleshooting network and connectivity issues and provide resolution within the SLA • Initiate sales when needed to the right customers and ensure a good customer experience
Education verified_user 0% verified
  • S
    CSPO CERTIFIED
    Scrum Alliance
    Sep 2022 - Sep 2024 (2 years 1 month)
  • A
    Bachelor of Engineering in Electronics and Communication Engineering
    Anna University
    May 2010 - May 2014 (4 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • M
    Mobile app development