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Sandy Paola Santos Sanchez

About

Detail

Bilingual Customer Support & Healthcare Operations Specialist | Medical Scheduling | Administrative Support | English & Spanis
Cortés Department, Honduras
Contact Sandy regarding: 
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Full-time jobs
Starting at USD7/hour
Flexible work
Starting at USD7/hour

Timeline

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Job

Résumé

Jobs verified_user 20% verified
  • H
    Healthcare Operations & Surgical Scheduling Specialist public Remote experience
    Jan 2025 - Jun 2026 (1 year 6 months)
    Coordinate high-volume gastroenterology procedure schedules across multiple surgery centers while managing patient communication, prior authorizations, insurance verification, and medical documentation review. Prepare complete surgery packets by reviewing progress notes, laboratory results, referrals, and supporting documentation to ensure patients are fully prepared before their date of service. Coordinate with physicians, surgery centers, insurance providers, and patients to resolve scheduling and authorization issues while maintaining accurate patient records in eClinicalWorks (ECW). Leverage eClinicalWorks (ECW) as both an Electronic Health Record (EHR) and a customer relationship management (CRM) tool to document patient interactions,
  • O
    Medical Scheduler public Remote experience
    Oclinicals C.A
    May 2022 - Dec 2024 (2 years 8 months)
    Provided scheduling and administrative support for U.S. healthcare providers by coordinating patient appointments, verifying demographic information, and ensuring accurate scheduling of medical services. Communicated with patients regarding appointment details, updated electronic medical records, coordinated with clinical staff, and maintained accurate documentation while delivering excellent patient service in a fast-paced environment. - Utilized advanced customer relationship management (CRM) strategies within healthcare management systems to coordinate patient appointments, document patient interactions, maintain accurate medical records, provide appointment reminders, and facilitate clear communication between patients and healthcare p
  • Alorica
    Bilingual Customer Support Specialist
    Alorica
    Jul 2020 - Aug 2023 (3 years 2 months)
    Delivered bilingual customer service and technical support for Caesars Sportsbook via phone, chat, and email. Assisted customers with account verification, login issues, password resets, payment inquiries, deposits, withdrawals, responsible gaming questions, and technical troubleshooting. Documented customer interactions, resolved complex issues, escalated cases when necessary, and consistently met quality, productivity, and customer satisfaction goals.
  • Concentrix
    Technical Support Representative
    Concentrix
    Apr 2019 - Jun 2020 (1 year 3 months)
    Delivered bilingual technical and customer support for Comcast/Xfinity services. Assisted customers with internet, cable, and phone service issues, troubleshooting connectivity problems, account inquiries, equipment activation, service outages, billing-related questions, and appointment scheduling. Documented interactions accurately, resolved technical issues efficiently, and consistently met customer satisfaction and performance goals.
  • Allied Global BPO
    Customer Service & Sales Representative verified_user Verified experience
    Allied Global BPO
    Feb 2015 - Feb 2018 (3 years 1 month)
    Provided customer service and sales support for Priceline, assisting customers with hotel reservations, booking modifications, cancellations, pricing inquiries, and travel-related questions. Recommended suitable hotel options, promoted reservations, identified upselling opportunities, and delivered personalized service while consistently achieving sales, quality, and customer satisfaction goals in a fast-paced environment.