Sandy Paola Santos Sanchez

Bilingual professional with 8+ years of experience in BPO, customer service, technical support, and healthcare administration. Experienced in providing phone, chat, and email support while working remotely with U.S.-based teams. My background includes customer support, medical scheduling, prior authorizations, insurance verification, patient coordination, and administrative operations. I thrive in fast-paced environments, quickly adapt to new systems, and enjoy solving problems while delivering outstanding service. I am passionate about helping customers and patients, improving workflows, and contributing to high-performing remote teams.