Sandra Espadas

H

Humanitarian Immigration Case Specialist

Honest Immigration

May 2025 - Feb 2026 (10 months)

• Conducted detailed client interviews and gathered information for immigration case preparation. • Drafted, edited, and reviewed immigration declarations under attorney supervision. • Analyzed Requests for Evidence (RFEs) and identified missing documentation according to USCIS requirements. • Maintained organized digital case files and confidential legal records. • Coordinated communication between clients, attorneys, and legal staff regarding documentation and case requirements. • Reviewed legal documentation for completeness, consistency, and compliance with immigration procedures. • Supported humanitarian immigration matters including VAWA, U Visa, and T Visa cases.

W

In Resort Agent

World2Meet (W2M)

Aug 2024 - May 2025 (10 months)

• Managed high-priority cases and maintained accurate documentation in a fast-paced environment. • Coordinated communications among clients, agencies, and operational stakeholders. • Resolved urgent situations while ensuring timely follow-up and case tracking.

B

Customer Support Specialist

Bdexperience Despegar

Nov 2022 - Aug 2024 (1 year 10 months)

• Provided bilingual support and maintained accurate case documentation across multiple channels. • Assisted with onboarding activities, training materials, and quality analysis initiatives. • Conducted candidate interviews in English for customer service positions to support hiring processes.

V

Customer Advocacy Representative

Volaris Services

Feb 2019 - Nov 2022 (3 years 10 months)

• Managed complex regulatory and customer advocacy cases involving BBB, DOT, and PROFECO matters. • Maintained detailed records, case documentation, and supporting materials. • Conducted conflict resolution, mediation, and stakeholder communication. • Created training materials and supported onboarding of new hires.

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