Sandra Anukam

R

Virtual Administrative Assistant/ Data Entry

Rock Rehabilitation centre,Texas.

Jan 2025 - May 2025 (5 months)

• Call patients to book appointment • Call insurance for eligibility • Input patient referral details in ensora • Put all patient details on spreadsheet • Check in patient • File in patients referrals and insurance card details on onedrive

Virtual Administrative Assistant

IAPWE

Aug 2023 - Dec 2024 (1 year 5 months)

• Manage and respond to emails • Schedule and coordinate meetings, appointments, and calendars • Organize digital files and maintain document management systems • Prepare reports, presentations, and other documents Handle client inquiries via email, phone, or chat • Act as a liaison between clients and the company • Follow up on customer requests or concerns • Draft and send newsletters or updates • Enter, update, and maintain databases (e.g., CRM systems) • Generate and review spreadsheets or performance reports • Perform online research and compile data • Process invoices and expense reports

B

Customer Service Executive

Blueridge Microfinance Bank

Apr 2021 - Jun 2023 (2 years 3 months)

• Manage several delinquent accounts for debt collection efforts. Giving out personal and business loans to prospective clients • Evaluate and authorize the approval of personal & business loans. • Timely resolution of loan related questions and queries. • Keep track of assigned accounts to identify outstanding debts. • Contact debtors by phone, email or social media, to agree to debt recovery plans and follow up promptly. • Negotiate payoff deadlines or payment plans. • Investigate and resolve discrepancies in payments or accounts.

P

Customer Care Executive/Cashier

Palmview Manor Hotel,

May 2018 - Apr 2020 (2 years)

• Complete timely and accurate documentation of guests or visitors. • Responding to enquiries online via email and calls • Processing transactions to the cash register by effectively and efficiently handling cash and card payments • Managing daily balancing and reconciling of office accounts and handle daily bank deposits • Cooperate diligently with other staff team to plan, design, and develop smart customer care initiatives.

N

Economics Instructor

National Youth Service Corps (NYSC)

Apr 2017 - Jan 2018 (10 months)

• Developing schemes of work and lesson plans • Preparing classroom for class activities • Providing a variety of learning materials and resources for use in educational activities • Instructing and monitoring students in the use of learning materials and equipment • Observing and evaluating student's performance and development • Assigning and grading class work, homework, tests and assignments

B

Human Resource Assistant

Bristow Helicopter Nig. Ltd,

Jan 2012 - Jan 2014 (2 years 1 month)

• Handling of payroll • Help to prepares document process report, compensation and benefit information on human resource system. • Brief receptionist assistance • Planning, preparing and delivering instructional activities that facilitate active learning experiences

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