SANAM HAKIM Senior Account Manager

Senior Account Manager

Zentist

Dec 2021 - Jun 2023 (1 year 7 months)

• Oversaw multiple Dental Service Organizations with monthly revenues exceeding one million dollars. • Achieved individual and team retention and expansion goals using customer-focused engagement strategies. • Built strong client relationships and engaged in business discussions to grow accounts organically and win renewals. • Introduced new products and features to customers to deepen customer engagement and ensure continued value realization. • Actively monitored and managed relationships by fully understanding client goals, objectives, and the status of the client's business.

W

Senior Sales Manager

Wedding Bands Company

Jan 2016 - Sep 2019 (3 years 9 months)

• Led the Sales department to an increase of revenue by 45% by securing numerous multimillion-dollar accounts. • Motivated sales team to achieve high professional standards as measured by monthly sales targets of 50- 80 accounts. • Managed retention department including cancellations and customer complaints decreasing cancellations by 30% with the implementation of customer satisfaction surveys. • Forecasted and developed annual sales quotas for regions and territories for the sales team as well as maintaining sales volume and selling price by leveraging current supply and demand, changing trends, economic indicators, and competitor actions.

Senior Account Merchant Services Manager

DentalXChange

May 2012 - Jan 2016 (3 years 9 months)

• Met and surpassed personal goal of 13 new accounts per month as well as helping the sales team achieve their personal goals by proposing, negotiating, and completing client contracts and rate comparisons. • Managed team of 5 dedicated exclusively to Merchant Services. Kept retention and cancellation down to 10% by taking all cancellation calls and addressing all issues that clients may have. • Led monthly operations support calls to expand partnerships and maintain relationships. • Demonstrated client software with DXC product integration for product cross-selling and upselling.

Account Executive

DentalXChange

Sep 2009 - May 2012 (2 years 9 months)

• Surpassed sales goal of 50 monthly leads into paying customers on average through cold calls and leads. • Trained clients on integration methods for all dental program software. Built and maintained customers and community relationships with ongoing training to establish long-term business growth that allowed cross selling. • Managed responses to clients in a timely manner. • Leveraged analytical, sales, and productivity tools, including Oracle Business Intelligence, Salesforce, Microsoft Ofice Suites, Microsoft OneNote, and Microsoft SharePoint.

C

Recruiter/ Assistant to President

Co-Op Temp Services

Sep 2003 - Jul 2009 (5 years 11 months)

• Liaised between the Agency and the HR Department at multiple Studios. • Interviewed, hired, and trained over hundreds of new personnel and oversaw all stafing operations. • Collaborated with senior staf to create work orders and training manuals for new applicants. • Arranged interviews by coordinating schedules, travel, and lodging. • Developed relationships with hiring managers, recruiters, EAs, and candidates to schedule and conduct new staf interviews. • Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.

SANAM HAKIM

About

Detail

Timeline

Résumé