Samuel Betancourt Acosta

Samuel Betancourt Acosta

About

Detail

Biomedical Engineer
Bogota D.C., Colombia

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Rockstar Coders
    CONTENT MANAGER public Remote experience
    Rockstar Coders
    Jun 2023 - Current (2 years 11 months)
    - Data specialist for a company supplying books to universities and colleges in the USA - Responsible for data entry, analysis, and corrections - Ensuring sufficient book supply for students in different courses -Contacting professors when books are unavailable - Utilizing tools like email, Excel, Teams, Slack and internal platforms for verification and information updates
  • 3Shape
    CUSTOMER SUPPORT CONSULTANT public Remote experience
    3Shape
    Oct 2022 - May 2023 (8 months)
    - Technical support for 3Shape hardware (3D scanners) and software (CAD/CAM) - Assisting customers with troubleshooting their 3Shape systems through various channels: online sessions, phone, email, and occasional on-site events - Performing case logging in CRM for effective tracking and management - Documenting problems and solutions to make them accessible to 3Shape and relevant partners - Continuously developing and expanding competency in the 3Shape product portfolio and understanding the end-user business.
  • Teleperformance Spain
    SUPERVISOR public Remote experience
    Teleperformance Spain
    Nov 2020 - Jan 2021 (3 months)
    - Led and supervised a team of 20 customer care representatives as their manager - Provided guidance and support to ensure delivery of excellent customer experiences - Evaluated metrics and statistics for each agent to identify areas for performance improvement - Utilized tools such as Excel, Power BI, and other relevant resources to analyze data and track performance - Employed these tools to enhance team productivity and achieve performance targets
  • Teleperformance Spain
    CUSTOMER CARE REPRESENTATIVE public Remote experience
    Teleperformance Spain
    Jul 2020 - Oct 2020 (4 months)
    - Problem solver for UPS company, employed by Teleperformance - Responsible for delivering excellent customer service by acknowledging and addressing customer issues - Actively listened to customer concerns and requirements to ensure accurate problem- solving - Provided effective solutions and assistance to resolve customer issues promptly and satisfactorily
Education verified_user 0% verified
  • Universidad de los Andes
    Biomedical Engineering,
    Universidad de los Andes
    Jan 2018 - Jan 2022 (4 years 1 month)