Samuel Mateus

Sales Team Leader & Full-Cycle Account Executive

Sofka Technologies

Jul 2022 - Current (3 years 2 months)

Led the LATAM sales team and served as an Full-Cycle Account Executive for Hibot, a SaaS platform offering innovative omnichannel solutions to enhance customer centric strategies. Specialized in developing and executing sales plans tailored to client needs, driving growth across various industries while fostering long-term business relationships. Key Managed cross-functional teams, optimized sales pipelines, and ensured the successful adoption of Hibot's platform, empowering clients to enhance customer engagement and operational efficiency. Consistently exceeded sales targets by aligning client objectives with strategic omnichannel solutions.

Sales Team Leader & Investor's Relations Associate

Sell2Rent

Nov 2021 - May 2022 (7 months)

Led the sales team responsible for closing the loop between business development teams, who were in charge of bringing property owners interested in selling their homes and continuing to live as tenants, and business analysts, who were responsible for obtaining databases of investors interested in the leaseback model.

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Investors Relations Associate

SellRent

Nov 2021 - May 2022 (7 months)

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Customer Service Representative

Callzilla - The Quality-First Contact Center

Oct 2020 - Sep 2021 (1 year)

Contact upset clients who have previously communicated with a representative, offering customer service through inbound and outbound phone calls, as well as email, to de-escalate the situation using assertive and empathetic communication to prevent a complaint.

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Back office Team

Callzilla The QualityFirst Contact Center

Oct 2020 - Sep 2021 (1 year)

Sales Assistant

Coragro Valores

Jan 2020 - Aug 2020 (8 months)

Responsible for contacting clients to offer the B2B service of invoice registration through phone calls (cold calling) and email, qualifying databases, and aiming to secure in-person meetings on the Colombian Caribbean coast.

Asistente comercial

Coragro Valores

Jan 2020 - Aug 2020 (8 months)

Customer service Representative

Sitel

Jul 2019 - Jan 2020 (7 months)

Receive a high volume of inbound calls to: switch energy service providers, change service location, pay bills, set up payment arrangements, and provide customer service.

Call Agent

Sitel

Jul 2019 - Jan 2020 (7 months)

Samuel Mateus

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