Samuel David Martinez Baires

Talent Acquisition Coordinator

The Office Gurus

Jan 2024 - Current (2 years 3 months)

As a Talent Acquisition Coordinator, I lead full-cycle talent acquisition projects, partnering with management to develop strategies, forecast hiring needs, and implement new SOPs and KPIs. I collaborate with stakeholders to optimize efficiency and reduce time-to-hire through process improvements. In addition, I design and execute team development programs, providing exceptional customer service to both internal and external clients, which enhances team performance, retention, and growth. I manage HR-related projects using SMART planning and Pareto analysis, tracking metrics and coordinating cross-departmental collaboration to achieve measurable results. Acting as a liaison between leadership and cross-functional teams, I ensure smooth proj

Team Lead

The Office Gurus

Jan 2022 - Jan 2024 (2 years 1 month)

As a Team Lead, I directed a high-performing team by setting objectives, monitoring KPIs, and mentoring members to enhance both individual and team performance metrics. I managed workflow and resource allocation to optimize operational efficiency and project timelines, ensuring that all tasks were aligned with our strategic goals. Acting as the primary Point of Contact (POC) for B2B clients, I effectively managed high-level escalations, negotiated resolutions, and implemented solutions for complex B2B conflicts. I initiated process improvements and performance analysis projects, showcasing my strong problem-solving and project management capabilities. Additionally, I utilized Notion for self- and project-organization, which facilitated task

Customer Service Representative

The Office Gurus

Jan 2020 - Jan 2022 (2 years 1 month)

As a Customer Service Representative, I provided specialized B2B/B2C support for solar financial products, adeptly handling technical support, billing, refinancing, and home transfer inquiries for loans, leases, and purchases. I collected and analyzed operational and client data to identify trends, streamline processes, and contribute to project-based improvements. My collaboration with internal teams to implement solutions showcased my adaptability, teamwork, and initiative in cross-functional projects. Additionally, I took on team management responsibilities, which included conducting QA audits, providing floor support, and managing escalations, further enhancing my leadership skills and ensuring a high standard of service delivery. I als

Customer Service Representative

Ria Money Transfer

Jan 2018 - Jan 2020 (2 years 1 month)

As a Customer Service Representative, I managed client accounts across the U.S. and Latin America, ensuring accurate money transfers and payment processing while supporting digital platforms (apps/web) and resolving technical and transactional issues. I demonstrated multitasking excellence by managing B2B/B2C support across five distinct skills, including app/web technical support, agency/customer service, and Walmart-to-Walmart transactions. Additionally, I utilized Microsoft Word to create and send internal documents for minor modifications, facilitating effective communication and sharing insights about cases that required escalation, which contributed to a more streamlined case management process. My role involved cross-functional colla

Samuel David Martinez Baires

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