Worked With upper management to ensure appropriate changes were made to improve customer satisfaction. Achieved customer satisfaction ratings within 3 months, exceeding corporate target.
7
Dispatch Supervisor, Sales Support;
7 Star Transport
Jan 2011 - Jan 2012(1 year 1 month)
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Achieved customer satisfaction ratings within 6 months, exceeding corporate target.
N
Customer Service Representative/Temporary Supervisor
Nco
Jan 2008 - Jan 2010(2 years 1 month)
Demonstrated mastery of customer service call script within specified timeframes. Improved customer ratings by 15% . Ran reports and supplied data to fulfill client report requirements.
T
Customer Service Representative
TransactelTXU Energy
Jan 2006 - Jan 2008(2 years 1 month)
Made reasonable procedure exceptions to accommodate unusual customer request. Provided accurate and appropriate information in response to customer inquiries.