Samir Jose Martinez Mercado Ingeniero de proyectos y Servicios

Ingeniero Contratista

Ministerio de Tecnologías de la Información y las Comunicaciones de Colombia (MinTIC)

Jun 2024 - Dec 2024 (7 months)

Diseño e implementación de soluciones de conectividad en los territorios, asegurando que se cumplan los requisitos técnicos y las expectativas del cliente. Además, interactué con los diferentes clientes para comprender sus necesidades y proporcionar un servicio personalizado, lo que contribuyó a una mejor satisfacción del cliente. Aunque las herramientas CRM no eran el enfoque principal de mi trabajo, su uso en la gestión de relaciones con los clientes fue fundamental para mantener una comunicación efectiva y un seguimiento adecuado de los proyectos.

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Project Manager

Madsoftware

Jun 2020 - Nov 2022 (2 years 6 months)

Como Project Manager, trabajo en Proyectos TIC, supervisando la planificación, ejecución y cierre de proyectos tecnológicos. Además, proporciono atención al cliente final, asegurando que los usuarios comprendan y acepten la implementación de las soluciones instaladas, lo que contribuye a una experiencia de usuario positiva y a la satisfacción del cliente. También participé en el diseño de redes de telecomunicaciones, utilizando diversas tecnologías como SD-WAN y Fortinet, así como el Protocolo IP, lo que me permitió integrar soluciones avanzadas en los proyectos y mejorar la infraestructura tecnológica para nuestros clientes.

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Project Manager

Madsoftware

Aug 2019 - Nov 2022 (3 years 4 months)

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Lead Engineer

Dico SAS

Apr 2009 - Feb 2018 (8 years 11 months)

- Responsible for the maintenance and operation of the DWDM network, including the manipulation of electrical and electronic equipment for AC and DC power supply to the network and its auxiliary systems. - Monitored fiber optic links (F.O) and PMD, while also handling administrative functions such as personnel management and budget oversight. - Participated in network expansion projects and troubleshooting of tickets generated by the system, performing both local and remote tests. - Provided customer service and created photo reports and records, managing logbooks effectively. - Engaged in civil works related to construction, firewall expansion, and remodeling of telecommunications stations. - Applied risk management skills to identify

Professional Services Engineer

InterServicios

May 2006 - Apr 2009 (3 years)

Performing maintenance-oriented activities, installation and configuration of equipment and systems that make up the network customer fiber optic (FO), microwave radio links, DWDM network, supervision of AC and DC electrical equipment for system support, monitoring and measurement of data transmission. Execution of activities administrative areas among which perform personnel management and budget, projects of network expansion, data network management, authorization of telecommunications services to customers, service test activities of telecommunications, customer service and reporting of the activities. Supervision and intervention of activities carried out by contractors

ETB TECNICAL

SERO S.A.S

Feb 2006 - May 2006 (4 months)

Within the functions performed in the execution of the project, implement the distribution of the links that would be intervened in each of the stations that were addressed during the execution of the project, requesting the client to divert traffic from these links, supervision of the laying of the minicoaxial wiring and utp in each site, configuration of the equipment that performs the monitoring, laying of the wiring eletrico, configuration of the power supply of the equipment, connectorization of the links, sites survey to the sites to be intervened to make reports of the activities carried out during the intervention of the links and their behavior to deliver and inform in technical meetings to the client, handling of budget and staff

C

Technical Specialist

Consorcio Ecopol

Jul 2005 - Jan 2006 (7 months)

Realization of visits to the sites and conducting site surveys, performing technical tests of transmission and behavior of the equipment to be installed. Responsible for the necessary logistics for the visit of contractors mobilized to the sites, receiving works, verifying the correct installation of telecommunications equipment, and configuring them. Additionally, delivered computer equipment and configured it, managed the delivery of sites, and oversaw personal management. Furthermore, I applied skills in data center management by ensuring optimal conditions in telecommunications transmission rooms through predictive and corrective maintenance, which enhanced the reliability and performance climatization of the installed systems.

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Installation Service Technician

Compartel project

May 2005 - Jul 2005 (3 months)

Actively participate in the project of the shared project being responsible for the design, configuration and installation of equipment telecommunications systemma Vsat, structured cabling, for intituciones that were part of the project, as director of cuadrillas visit to sites, Vista line study, computer equipment configuration, electrical systems, grounding systems (SPT), and in the part administrative.se staff management, interaction with customers, management of inventories, logistics and handling of presuspuestos. Realization of Reports, photographic records, commissioning of sites before customers, delivery of sites to audit. in the project works share

Guide

Maloka

Apr 2005

Serví como guía en las áreas de módulos electrónicos y electricidad, llevando a cabo explicaciones técnicas breves sobre los principios eléctricos y el funcionamiento electrónico de los diferentes módulos presentados a diversos tipos de personas, independientemente de su edad o nivel académico. Además, guié en los procesos de explicación al cliente, asegurando que la información fuera accesible y comprensible para todos los visitantes.

Facilities Technician

Ingytelcom

Mar 2005

Assistant technical installation, configuration and start-up during the installation process of the platform ADSL Huawei de Telecom (Colombia Telecommunications), in the cities of Monteria and Sincelejo, Received of equipment, inventory, laying of wiring and all teams, participate in the commissioning process of the same

Operations Specialist

Corporación Politécnica Nacional de Colombia

Nov 2004 - Feb 2005 (4 months)

Operation, administration and maintenance of the telecommunications platform of the company, participate in the processes of installation, configuration and maintenance and implementation of new customers and telecommunication projects in which the company participated, management of contractor personnel

Support Specialist

Gobernación del Estado Sucre

May 2004 - Oct 2004 (6 months)

Technical support agent for the provision of services to the red sucre educational telematics project, which consisted of carrying out corrective and preventive maintenance of the microwave links that were part of the project and attention of failures that would arise in the operation of the same under the coordination of the project director. Likewise reair advice on telecommunication solutions

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Technical Project Specialist

Ecogestar Ltda

Jan 2003 - Jun 2003 (6 months)

Como Especialista en Proyectos Técnicos, fui responsable de la instalación y configuración de equipos de telecomunicaciones que forman parte del proyecto telemático Red Sucre, asegurando la implementación y el arranque de los equipos y la configuración de la red. Además, gestioné la instalación y el mantenimiento de equipos y sistemas de telecomunicaciones, incluyendo aspectos de climatización y refrigeración en los cuartos de transmisión, lo que garantizó un entorno óptimo para el funcionamiento de los equipos.

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Technician

Ingenieria Alvaro Laguna Mercado LTDA

Jan 2002 - Dec 2002 (1 year)

In charge of warehouse, handling of inventories, carrying out supervision visits of the works, accompaniments, carrying out of audits and delivery of works.

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Technical Specialist

Super Boutique Celular LTDA

May 2001 - Dec 2001 (8 months)

Functions to perform on-site technical support to clients, install new services, coordinate with other technical offices, support them, inventory management, personnel management and budget.

Samir Jose Martinez Mercado

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