Sameera Malik

Money cater foundation

Finance

Feb 2020 - Jun 2024 (4 years 5 months)

Dealing with phone calls incoming and outgoing. Responding and keeping upto date with emails and secure messages. Cross checking letters and making sure all bills were paid and set up. Processing payment requests and setting up budget plans.

Receptionist

Civica

Nov 2017 - Jan 2018 (3 months)

Taking Reception calls, seeing to reception visitors, receiving and sorting out post each day, maintaining all meeting rooms, maintaining the kitchen, wipe down tables and worktops, putti ng the visitor badges each day on the spreadsheet and seeing to any admin duties when req uired. ooking at PPI Claim forms checking for detail. Processing claims forms onto the system. Upd ating and flocking the PPI Claim To next process/level.

C

Pyramid- administrator/processor

Co-Op bank, The

Aug 2017 - Feb 2018 (7 months)

Processing student career development loans, case receipting for files to be distributed on th e spreadsheet and paying attention to detail on paper applications and online applications an d being able to process them through correctly. Matching various documents to each individu al customer's files and passing to next stage of application process. Sending out text messag es and letters regarding student loans.

C

Claim Guys - Administrator/Processor

Jul 2017 - Nov 2017 (5 months)

B

Administrator/processor

Barclays Bank Plc,

Mar 2017 - Jul 2017 (5 months)

Processing Power of Attorney's on mini app, checking the document before processing if eve rything in place and no missing information etc. Scanning and attaching documents and regis tering third party on accounts and adding relationships with banking facilities for third party. P rior to carrying this out making sure the document is correct. Updating the spread sheet with references and detail. E-mailing branch staff for any missing documents and sorting out the p ost on some days.

S

Administrator

Salford City Academy

Feb 2017

Dealing with customers over the telephone and in person. Transferring calls and taking mess ages, receiving post and sorting into pigeonholes. Accessing Sims systems, signing visitors i n and out and seating them. Sending out letters and using the postal franking machine.

M

Teaching Assistant Level 2

Monarch Education,

Feb 2016 - Jan 2017 (1 year)

Working alongside Primary Education school teachers and private nurseries in a classroom s etting, outdoor and on a one-to-one basis. Education Agency, Level 2, Working alongside Primary Education sch ool teachers and amongst different age groups within a classroom setting and on a one-to-on e level with children with learning difficulties or who are struggling with their academic work. I find working with children with learning difficulties can be challenging but also very rewardin g at the same time. Also worked as a receptionist in a primary school carrying out admin duti es.

Teaching Assi stant

New Directions

Jan 2014 - Jan 2016 (2 years 1 month)

S

Teaching Assistant Level1/Level 2

Salford Supply Desk,

Jan 2010 - Jan 2011 (1 year 1 month)

Worked as a Teaching Assistant (Level 2) at various schools provided by a company named Salford Supply Desk.

A

Field Engineer

AVC(Europe)Ltd,

Mar 2005 - Jun 2005 (4 months)

worked alongside the teacher at snack times by helping to give and sorting the snacks out a nd disciplining the children during this time.

B

Premier Service Representative

Barclays Bank Plc,

Jan 2005 - Jan 2013 (8 years 1 month)

Provided a high level of customer service and was customer focused by looking out for the n eeds of clients and dealt with their queries which were resolved at level 1 . Took ownership of each call and of own performance and way to progress further by gaining knowledge on pro duct awareness. Gained experience and used multi-functional systems such as IDT, gatewa y, outlook, and appointment booking. Dealt with and handled complaints to clients satisfactor y. Built a good rapport with client and maintain a good level of working relationship by which product recommendation could be introduced and was able to understand client individual ne eds and I problems, to which my listening skills were put into place and was able to problem solve client

B

Customer Account Manager

Barclaycard Credit Card Centre,

Jul 2004 - Aug 2004 (2 months)

N

Sales assistant

Next Retail Ltd,

Jan 2003 - Jan 2004 (1 year 1 month)

M

Receptionist

Master Chef Restaurant Ltd,

Jan 2002 - Mar 2007 (5 years 3 months)

Responsible for taking telephone calls and always providing a high level of customer service. Effectively handled orders and bookings. Dealing with large amounts of money and doing ac counts on a weekly basis and sorting invoices out that needed to be paid within a timely man ner.

R

Receptionist

Royal Bank of Scotland Credit Card Enquiry Centre,

Jun 2001 - Sep 2002 (1 year 4 months)

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