Samantha Rivas Asistente Virtual

Legal Administrative Assistant / Personal Assistant to Attorney

Downtown LA Law Group

Apr 2025 - May 2026 (1 year 2 months)

• Provided direct administrative and personal support to a Personal Injury Attorney in a fast-paced legal environment. • Managed calendars, appointments, emails, and daily task coordination. • Maintained communication with clients, medical providers, and other parties involved in active cases. • Assisted with case-related documentation, file organization, and follow-ups. • Prioritized multiple assignments while handling confidential information professionally. • Supported internal administrative operations and case management processes. • Entered, updated, and maintained client information and legal records in internal systems. • Organized documentation and ensured accurate recordkeeping for ongoing cases. • Assisted different departments w

Technical Support Representative / Customer Service Representative

Concentrix

Oct 2022 - Oct 2024 (2 years 1 month)

• Provided technical assistance regarding video game subscriptions and gaming services in English and Spanish. • Diagnosed and resolved hardware, software, connectivity, and configuration issues. • Performed remote troubleshooting sessions using Quick Assist tools. • Assisted customers with network configuration, NAT types, ports, and firmware optimization. • Created repair orders for defective consoles and accessories. • Managed customer follow-ups through calls and emails to ensure timely resolution. • Maintained professional and effective communication while handling high-volume interactions. • Use of AI in order to live translate chats to provide support worldwide

Customer Service Representative – Trust & Safety

Ibex

Jul 2021 - Mar 2022 (9 months)

• Provided customer support to riders and drivers for a ridesharing platform. • Documented reports and handled sensitive trust and safety cases through calls, chats, and emails. • Assisted users while maintaining professionalism and attention to detail.

Escalation Specialist – Business Applications

OneLink BPO

Oct 2020 - May 2021 (8 months)

• Diagnosed, troubleshot, and configured networks and business applications. • Provided support related to Voice over IP (VoIP) services and Exchange systems. • Managed customer interactions through chats, emails, and calls. • Documented customer interactions and case resolutions using Footprints. • Conducted remote support sessions through GoToAssist (GTA).

Customer Service / Technical Support Representative

OneLink BPO

Jun 2018 - Oct 2020 (2 years 5 months)

• Delivered customer service and technical support in a high-volume environment. • Assisted customers with troubleshooting, account support, and technical inquiries. • Provided support through calls, chats, and emails while maintaining accurate documentation. • Assisted with basic network troubleshooting and configuration support. • Maintained professional communication and problem resolution standards.

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Community Manager Intern

Zapata group

Aug 2017 - Dec 2017 (5 months)

• Supported SEO and webmaster activities. • Managed communication with subscribers on social media platforms. • Created content for online platforms and social networks. • Assisted with publication scheduling and automation.

Samantha Rivas

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