Samantha Singh

V

Virtual Assistant / Customer Service Support

Feb 2024 - Current (2 years 2 months)

As a Virtual Assistant with a strong focus on customer service support, I provide seamless administrative assistance and front-line client interaction to help businesses run efficiently. With a proactive mindset and customer-first approach, I ensure smooth communication, accurate documentation, and a high standard of service — all delivered remotely. Key Responsibilities: - Respond to customer inquiries via email, chat, and phone with professionalism, empathy, and a solution-driven attitude. - Manage inboxes, calendars, and appointments for executives or teams, ensuring timely responses and organized schedules. - Provide administrative support such as data entry, CRM updates, document formatting, invoice tracking, and task follow-ups. - M

C

Client Support, Customer Service & Digital Marketing Specialist Digital Marketing Agency for Real Estate Investors Dec 2

Dec 2022 - Oct 2023 (11 months)

As a Client Support, Customer Service & Digital Marketing Specialist at a Digital Marketing Agency for Real Estate Investors since December 2022, I have been dedicated to delivering exceptional customer service by serving as the first point of contact for client concerns, technical issues, and platform-related inquiries, ensuring a smooth and professional experience at every touchpoint. I collaborate closely with the IT department to resolve system downtime swiftly, restoring full client access and maintaining platform reliability. My role involves utilizing SEO marketing techniques and search engine strategies to attract targeted real estate investor traffic and increase online visibility. I build meaningful relationships with new and exis

Account Manager/Client success consultant for Digital marketing agency

Real Estate

Apr 2022 - Sep 2022 (6 months)

- Led end-to-end account management for high-value clients in the real estate sector, ensuring smooth onboarding, campaign execution, and ongoing support aligned with business goals. - Oversaw a team of account managers, reviewed CRM call recordings, and delivered weekly performance feedback to elevate service quality and communication standards. - Managed and optimized client CRM systems, maintaining accurate records, updating client data, and ensuring a clean and functional database to support outreach and automation efforts. - Monitored and joined client calls to assess communication flow and provide strategic feedback to both internal teams and clients, improving engagement and overall campaign success. - Delivered prompt, perso

M

Multiple firms

Apr 2021 - Current (5 years)

B

Appointment setter in real estate

Brock LLC

Mar 2021 - Jul 2023 (2 years 5 months)

As an Appointment Setter in Real Estate, I conducted outbound calls, SMS campaigns, and email follow-ups to nurture leads and schedule appointments for real estate agents and acquisition managers. I qualified leads by understanding their buying/selling intent, property details, and timeline to ensure productive meetings for the sales team. I maintained accurate records of lead interactions, notes, and appointment outcomes within the CRM system. Additionally, I followed up with cold, warm, and referral leads consistently to build rapport and increase conversion rates. I collaborated with the marketing and sales teams to align messaging and refine lead outreach strategies. I handled inbound inquiries from interested buyers/sellers and routed

O

Marketing and inside sales coordinator

Oracle University Company

Jan 2010 - Dec 2011 (2 years)

As a Marketing & Inside Sales Coordinator at Oracle University from January 2010 to December 2011, I provided high-level operational and marketing support to the training center, collaborating closely with the Delivery Manager to ensure seamless execution of training programs. I oversaw CRM management, maintaining accurate client records and ensuring all data related to attendance, feedback, and account activity was properly logged and reported. My role involved coordinating all aspects of training logistics, including venue setup, catering, training materials, manuals, and stationery, to deliver a professional and organized learning experience for clients. I liaised with Oracle partners and corporate clients to coordinate training schedule

Senior Executive Sales Administration Assistant / Virtual Assistant

Oracle

Jan 2009 - Dec 2020 (12 years)

As a Senior Executive Sales Administration Assistant / Virtual Assistant, I provided comprehensive virtual and in-person administrative support to the Applications Country Leader, First Line Directors, and regional sales teams across South Africa and the SADC region. I managed multiple executive calendars, scheduled high-level meetings across time zones, and coordinated remote conferencing via Zoom, Microsoft Teams, and WebEx. Acting as a virtual liaison between executives, clients, and cross-functional teams, I ensured smooth communication, timely task execution, and professional follow-through. I collaborated with the global recruitment team to screen resumes, conduct virtual interviews, schedule final-round interviews with leadership, an

D

Customer Service Consultant/ Data Capturer

Discovery health

Jan 2008 - Jul 2008 (7 months)

As a Customer Service Consultant/Data Capturer, I delivered exceptional customer service via phone, email, and live chat, handling inquiries with professionalism, empathy, and a commitment to client satisfaction. I resolved product and service-related issues quickly and effectively, ensuring a smooth experience for members and enhancing retention. My role involved providing accurate, up-to-date information on Discovery Health plans, helping clients navigate their options and understand their benefits. I maintained detailed and organized records of customer interactions and feedback within the CRM system to ensure seamless follow-ups and reporting. Additionally, I managed and updated the CRM database, ensuring all client information was curr

Samantha Singh

About

Detail

Timeline

Résumé

Samantha Singh new_releases

About

Detail

Samantha Singh