Samantha Nicola
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Detail
Virtual Assistant
Ecuador
Contact Samantha regarding:
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Full-time jobs
Starting at
USD1.1K/month
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Timeline
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Education
Résumé
Jobs
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50% verified
- SManager verified_user Verified experienceSamay collectionsNov 2023 - Apr 2024 (6 months)Managed and updated the company’s WordPress website, ensuring accurate product listings, promotions, and visual consistency. Applied SEO techniques to improve product descriptions and online content, which significantly increased organic traffic to the website and social media pages. Used SEO insights to support digital marketing efforts, further boosting the brand’s online visibility. Oversaw both in-store and online operations, integrating digital tools to enhance customer engagement and sales.
- MEndomarketing Coordinator verified_user Verified experienceMBoraei CorporationApr 2023 - Dec 2023 (9 months)- Planned and coordinated internal activities to enhance employee engagement and communication within the organization. - Developed comprehensive reports to track the effectiveness of internal campaigns and activities. - Utilized skills akin to prospect research by analyzing employee profiles and behaviors to create targeted communication strategies. - Collaborated with multiple departments during structural changes, gaining valuable insights into organizational alignment and change management, which are essential in M&A operations. - This experience not only strengthened my strategic thinking and coordination abilities but also enhanced my stakeholder communication skills, making them highly relevant in M&A environments. - Leveraged t
- NCustomer Service ExperienceNeteviaJan 2023 - Current (2 years 6 months)• Complaints resolutions • Process orders • Provide assistance • Build relationships with merchants • Deposits conciliation technical support • Troubleshooting • Build files • Diagnosing and guiding assistance • Developed strong attention to detail and organizational efficiency, which are essential for proofreading and calendar management. • Coordinated schedules and reviewed client communications for accuracy, enhancing communication skills under pressure, relevant to M&A operations management. • Utilized Google Drive daily to manage and organize customer data, track support tickets, and collaborate with internal teams, ensuring efficient workflows. Leveraged Google Sheets to log and analyze customer feedback, while sha
- TCustomer Services verified_user Verified experienceTalitha INDMar 2021 - Dec 2022 (1 year 10 months)- Provided exceptional customer service, addressing client inquiries and resolving issues to enhance customer satisfaction and loyalty. - Engaged in sales activities, promoting products and services to meet customer needs and drive revenue growth. - Coordinated appointments and follow-ups, demonstrating effective calendar management to ensure timely communication with clients. - Conducted client information gathering to tailor services, showcasing skills in basic prospect research to better understand customer preferences. - Supported supervisors with various administrative tasks and maintained internal records, gaining valuable experience in executive assistance and process documentation, which contributed to overall operational effici
- ACoordination AssistantAMBE-Semillero de la VidaOct 2016 - Oct 2020 (4 years 1 month)As a Coordination Assistant, I was responsible for organizing and facilitating pastry classes, ensuring that all aspects of the schedule and planning were meticulously managed. My duties included the preparation and redaction of documents, as well as providing exceptional customer support to enhance the overall experience for participants. Additionally, I leveraged my proofreading skills to support the preparation and review of reports and communications, which improved the quality of our documentation. I also engaged in basic prospect research by identifying potential partners and supporters, which enriched my understanding of stakeholder engagement. While my role did not directly involve M&A operations, I effectively managed logistics and
administrative assistantUniversidad de Especialidades Espíritu Santo UEESSep 2016 - Feb 2017 (6 months)As an administrative assistant, I was responsible for managing daily office operations, coordinating schedules, and providing support to senior management to ensure efficient workflow. My role involved maintaining organized records and facilitating communication across departments. Additionally, I utilized prospect research to identify and understand potential donors or partners, which supported fundraising efforts, improved alumni engagement, and allowed for more strategic planning and personalized communication. This comprehensive approach not only enhanced operational efficiency but also contributed to the organization's long-term goals.
Education
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0% verified
- IBusiness public Remote experienceIexOct 2024 - Current (9 months)