Samantha Garay Hernandez

DATA ANALYST

Bitso

Jan 2025 - Current (1 year 6 months)

Perform advanced data analysis on large-scale datasets to uncover business insights, trends, and opportunities. Design, develop, and maintain interactive dashboards and automated reports in Looker, ensuring accuracy, consistency, and actionable insights for stakeholders across multiple departments. Build and optimized SQL queries and ETL pipelines (Python) to improve data quality, scalability, and performance. Partner with Product, Operations, and Engineering teams to define, track, and deliver key business metrics and ad-hoc analytical solutions. Led the migration of business-critical dashboards and datasets from Redshift to Databricks, ensuring seamless transition and data consistency. Develop and maintained high-quality data sources and

GLOBAL KYC SPECIALIST

Bitso

Jan 2023 - Jan 2025 (2 years 1 month)

Effectively executed thorough customer due diligence and KYC processes, contributing to compliance with regulations in the cryptocurrency exchange industry. First-responder to all requests within the service level agreement (SLA) response times. Actively interacted with users to address their KYC-related inquiries and concerns, fostering a positive user experience. Identified and escalated risk elements, such as AML or Fraud concerns, to ensure platform security. Collaborated closely with the legal and compliance departments to ensure adherence to all pertinent regulations and guidelines. Conducted thorough risk assessments, implementing measures to mitigate potential risks and enhance the platform's integrity. Carried out extensive investi

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CLIENT RELATIONSHIP MANAGER

ConcordServicing

Jan 2022 - Jan 2023 (1 year 1 month)

Managed multiple financial portfolios, with a combined loan portfolio of $7B, and an HOA portfolio of $2B building and maintaining strong relationships with clients to ensure high levels of client satisfaction and retention by addressing their servicing needs. Conducted in-depth financial analysis to assess the portfolio profitability, liquidity, solvency, and efficiency, identifying key insights and trends to support decision-making processes. Provided actionable recommendations to senior management based on financial analysis, contributing to strategic planning initiatives and business growth strategies. Conducted regular meetings and check-ins with clients to review account performance and provide strategic guidance and support. Elaborat

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CLIENT RELATIONSHIP ANALYST

Jan 2021 - Jan 2022 (1 year 1 month)

Spearheaded client relations as the key liaison for loan servicing matters, delivering superior client service and support to ensure satisfaction and retention. Resolved intricate client issues and concerns through comprehensive account analysis, leveraging financial expertise and collaborating cross-functionally to achieve swift resolutions. Played a pivotal role in the creation and delivery of training programs and materials for new hires and team members.

Samantha Garay Hernandez

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