Samantha Armas Front Office Receptionist at City Square Dental

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Interpreter

Multilingual language solutions

Jun 2024 - Aug 2025 (1 year 3 months)

Administrative assistant

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Boya LLC

Jul 2022 - Jul 2023 (1 year 1 month)

Boya LLC Customer Service

Organización Logística de Transporte Sanabria S.A

Jun 2022 - Jun 2023 (1 year 1 month)

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Dental Office Manager

City Square Dental

Jun 2016 - Dec 2020 (4 years 7 months)

Scheduled appointments, prepared bills and maintained records. Set standard operating procedures for accepting new patients, appointment cancellations and other common occurrences. Recruited, hired and trained personnel to develop strong support team. Liaised with community groups to promote health programs and coordinate educational activities. Established office workflow and team scheduling to adequately cover office hours. Assisted dentist in management of dental emergencies. Tracked labor, sales and inventory and managed operations to maximize returns.

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Dental Administrator

Toronto City Dental

Nov 2012 - Feb 2016 (3 years 4 months)

Checked in patients, verifying and updating patient information. Scheduled follow-up appointments and completed appointment confirmations according to patients' preferred method of contact. Greeted patients and visitors and assisted in helping clinical staff with patient flow to minimize wait times. Explained financial options to patients and family members to facilitate understanding of patients' constraints and obligations. Responded to telephone calls and answered voicemail messages with professionalism. Followed HIPAA protocol in protecting patients' private information. Resolved customer complaints and answered policy and procedure-related questions.

Dental Administrator

Toronto District School Board

Nov 2012 - Feb 2016 (3 years 4 months)

- Checked in patients, verifying and updating patient information. Scheduled follow-up appointments and completed appointment confirmations according to patients' preferred method of contact. - Greeted patients and visitors and assisted in helping clinical staff with patient flow to minimize wait times. Explained financial options to patients and family members to facilitate understanding of patients' constraints and obligations. - Responded to telephone calls and answered voicemail messages with professionalism. Followed HIPAA protocol in protecting patients' private information. - Resolved customer complaints and answered policy and procedure-related questions.

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Produce - Food Preparer

Metro Inc.

Oct 2010 - Current (15 years 7 months)

- Prepare party tray and fresh fruit/ salad bowls - Help Customers with any inquieries - Prepare custom orders for customers

Samantha Armas

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