Samantha Aceron
About
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San Pedro, Calabarzon, Philippines
Résumé
Jobs
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- PMedical TechnologistPagamutan Ng DasmariñasSep 2024 - Mar 2026 (1 year 7 months)• Performed multi-section laboratory testing across 5 disciplines, ensuring accurate patient diagnoses daily. • Maintained EMR charting with 100% completeness and zero data discrepancies across all patient records. • Reviewed physician orders for test accuracy, reducing specimen processing errors and ensuring protocol compliance. • Applied HIPAA-aligned data privacy protocols while encoding sensitive clinical data into electronic medical systems. • Relayed critical lab results to physicians and nurses, supporting urgent clinical decisions across departments. • Executed quality control checks across all lab sections, sustaining test reliability and safety standards consistently.
Call Center AgentiQorJan 2023 - Feb 2024 (1 year 2 months)• Resolved technical support cases for telecom subscribers, maintaining service quality standards across high call volumes. • Upsold data tier upgrades and value-added plans, improving customer plan alignment through detailed account review. • Logged inbound and outbound call interactions into CRM systems with consistent accuracy across all customer cases. • Navigated multiple CRM and billing platforms simultaneously, processing service requests accurately under strict time pressure. • Enforced data privacy protocols while handling sensitive customer account information across multiple concurrent platforms. • Met QA and productivity targets by resolving subscriber inquiries efficiently, delivering tailored solutions each interaction.
Education
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- Bachelor of Science in Medical TechnologyCavite State UniversityAug 2023