Salvador Flores
About
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CSR | TCSR | | Industrial Design
Santa Ana Department, El Salvador
Contact Salvador regarding:
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Full-time jobs
Starting at
USD1K/month
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Résumé
Jobs
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Customer SupportConcentrixJan 2022 - Jan 2024 (2 years 1 month)• Demonstrated deep knowledge of HP's hardware, software, and services, enabling effective troubleshooting and support. • Successfully diagnosed and resolved complex technical issues, improving customer satisfaction and reducing downtime. • Cultivated strong relationships with HP customers, fostering trust and loyalty through personalized service and proactive support. • Utilized data analytics to identify customer trends, measure performance metrics, and implement targeted strategies for continuous improvement.- SCustomer SupportStream Global Services,Jan 2012 - Jan 2013 (1 year 1 month)• Consistently exceeded customer satisfaction targets by serving as the primary point of contact for inquiries and resolving issues promptly. • Proactively identified and addressed customer needs through personalized solutions, resulting in Customer Happiness. • Streamlined onboarding processes for new customers, reducing time to value and improving overall satisfaction. • Demonstrated technical expertise in troubleshooting and resolving complex customer issues, reducing resolution time
Education
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- Bachelor's DegreeUniversidad Don BoscoJan 2013 - Nov 2017 (4 years 11 months)Industrial design & Product Design