Salim Ndikumana

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Customer Service/Technical Support

USA ParicusExcess Telecom

Jul 2023 - Oct 2024 (1 year 4 months)

Calling existing excess telecom customers and providing them assistance with their tablet or smartphone. We did: Cancellations Return Labels Replacements Transfer in and out Port in or out Tech Support Warehouse escalations Processing emails We Used CRMs Like: Telgoo5: to excess the customers profile or account Talkdesk: for inbound calls Skype: to communicate with team leaders and managers. Gmail: to direct emails Freshdesk: as a search engine, to search about procedures and how to solve an account and to get all the scripts.

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Customer Service/Technical Support

CallTastic/Venus Et Fleur

Apr 2023 - Current (2 years 2 months)

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Customer Service/Email-Technical Support Team

TasticVenus Et Fleur USA

Jan 2023 - May 2023 (5 months)

We used various CRMs for customer service: Gorgous- we used this CRM, to get macro's and to receive and send out emails. Shopify- we used shopify to get at the customers information LA escalation sheet/NJ escalation sheet- requesting the warehouse to send out an RMA (Return Label) to the customer, so that the customer can return the incorrect order to process a replacement. RMA Sheet- used for logging Return Label. Fulfill-used for accessing the order status, And to process a replacement by duplicating the order. CSIR- this is used to report the reason for, processing a Replacement. UPS- to track and give the status of an order, or to process a claim for lost, unfilled, packages. Refund Tracking Sheet- used to log the refund. Zoom-for meeti

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B2B Sales/ Remotely

OrdersHub USA

Jul 2022 - Apr 2023 (10 months)

My job was to call, high-end restaurant's and hotels like Merriott's, Embassy Suits and IHG. I introduced and a software system that improved and made a hotels ordering system easier to use. My duties was to book a meeting between the Restaurant/Hotels, General Manager, with my managers so they can present the features and benefits in a demo, with the aim to get the General Managers to fund and purchase to services being provided. Daron +1 646-660-5223

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B2B Sales/

Hub USA

Jul 2022 - Jan 2023 (7 months)

My job was to call, high-end restaurants and hotels like Merriott's, Embassy Suits and IHG. I introduced and a software system that improved and made a hotel ordering system easier to use. My duties were to book a meeting between the Restaurant/Hotels, General Manager, with my managers so they can present the features and benefits in a demo, with the aim to get the General Managers to fund and purchase to services being provided.

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Finacial and Investment Outbound Sales

INFINOX

Oct 2021 - Apr 2022 (7 months)

At Teleperformers, we devided the sale into 3 calls: First call- we did canvassing and cold calling, we presented the broker INFINOX to the customers and sent them more information about the broker if they showed interest. Second call- we called all successful canvasses, to explain the features and how they can benefit with the broker. If they agree we register them with a free demo. Third call- is where we present an available opportunity that is performing well on the market and get them to buy shares. We used email for follow-ups. We did sales via E-commerce. Referance: Ester-0834576479

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Financial and Investment Outbound Sales Teleperformers

INFINOX

Oct 2021 - Apr 2022 (7 months)

At Teleperformers, we divided the sale into 3 calls: First call- we did canvas and cold calling; we presented the broker INFINOX to the customers and sent them more information about the broker if they showed interest. Second call- we called all successful canvasses, to explain the features and how they can benefit with the broker. If they agree we register them with a free demo. Third call- is where we present an available opportunity that is performing well on the market and get them to buy shares. We used email for follow-ups. We did sales via E-commerce. 0834576479

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Outbound Sales Consultant

NCR Management Centre

Jul 2021 - Oct 2021 (4 months)

At NCR, I cold called customers all over South Africa, helping them to do debt mediation or removing them off debt review We filled applications sent it to be confirmed by the confirmation department. We had access to the clients personal and banking details. Reference: sale trainer Niyaas:0215691922

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B2B -Direct Sales

RCS MEDIAGROUP

Jan 2019 - Dec 2019 (1 year)

Marketing and selling RCS credit facility. Selling retail loans and selling cash loans. Our clients was PICK N PAY, GAME, MACRO AND BUILDERS WAREHOUSE. Office :Manager Megan 021 823 8994

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B2B -Direct Sales

Credico (RCS)

Jan 2019 - Dec 2019 (1 year)

Marketing and trading RCS facility. Trainer position Training new sales agents about product knowledge, trading retail loans and selling cash loans. Teaching them how to fill out the application on our device. Teaching them time management, and how to approach customers. Our clients were PICK N PAY, GAME, MACRO AND BUILDERS WAREHOUSE.

Salim Ndikumana

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Salim's behavioral traits
Salim's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.