Salim Ndikumana

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Sales Closer - Remote

Luxury Car Rentals - SA High Ticket Sales

Jun 2025 - Current (1 year)

As a Sales Closer - Remote, I specialized in facilitating access to premium automobiles for both tourists and local residents by implementing a streamlined booking process that minimized the need for extensive paperwork. Throughout my career, I have consistently achieved a minimum of ten sales per month, generating revenue exceeding R200,000, which is approximately $13,000 in total. I possess all relevant invoices to substantiate this accomplishment. I facilitated the sale of warm leads comprising high-income clients who expressed interest through various channels, including GoHighlevel, email, and social media platforms such as Instagram, Facebook, and WhatsApp. I managed the sales process from initiation to completion and was responsible

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Appointment Setting / Cold Caller - Remote

MHCI Investment Real Estate Group – USA High Ticket Sales

Nov 2021 - May 2025 (3 years 7 months)

• Conducted over 200 daily outbound calls to pre-qualified investor leads, establishing rapport and assessing interest in multifamily and mobile home park investment opportunities. Maintained comprehensive records in the Customer Relationship Management (CRM) system and executed consistent follow-up communications, resulting in a 30% increase in appointment bookings. • Collaborated with the team to ensure seamless transition of qualified leads, supporting successful deal closures. • Leveraged email marketing as a complementary sales skill to nurture leads and reinforce appointment setting efforts, ensuring consistent engagement and maximizing conversion opportunities. • Applied financial services sales acumen to effectively communicate the

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Customer Service / Technical Support – Remote

Paricus Excess Telecom - USA

Jun 2020 - Oct 2021 (1 year 5 months)

• Resolved 50+ daily customer inquiries with empathy, addressing technical and account issues for telecom clients, leveraging strong communication skills to foster rapport and understanding. • Utilized multiple CRM systems, including Salesforce and HubSpot, to document interactions and track resolutions, ensuring high data accuracy. • Communicated complex solutions clearly, supporting customers through challenging situations and device troubleshooting. I used tools including Telgoo5, Talkgoo5, Talkdesk, Skype, Gmail, and Freshdesk. • Leveraged strong communication skills, including effective lead generation strategies, to build rapport and proactively identify opportunities that closed sales within the technical support context, enhancing c

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Customer Service & Email Technical Support - Remote

Call Tastic Venus Et Fleur USA

Jan 2020 - May 2020 (5 months)

• Managed high-volume email support, resolving customer issues and processing returns with professionalism and care. • Tracked order statuses and coordinated replacements, ensuring timely and empathetic communication. Leveraged CRM tools to maintain accurate records and streamline support workflows. • Delivered prompt email-based support, coordinating RMAS, order tracking, and refunds for diverse customer needs. • Improved communication quality using advanced tools, enhancing customer service satisfaction scores. • Utilized Gorgias, Shopify, and Fulfill to manage and document all customer interactions. • Applied strong communication skills to effectively close sales opportunities, ensuring customer needs were met and fostering positive long

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Teleperformer / Outbound Sales

FINANCIAL AND INVESTMENT

Jan 2019 - Dec 2019 (1 year)

• Initiated and managed cold calls to introduce financial services, qualify prospects, and address sensitive financial concerns. • Guided clients through demo and live investment processes, ensuring clear communication and support. • Converted qualified leads into active accounts, supporting organizational revenue growth. • Leveraged strong sales skills to effectively manage both inbound and outbound sales initiatives, contributing to a comprehensive approach to client acquisition and revenue generation. • Utilized Salesforce for efficient lead management, pipeline tracking, and detailed customer interaction logging, enhancing sales process effectiveness. • Developed and presented comprehensive data reports on sales performance, lead conver

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