Senior Information Technology Specialist
ETISAL International Group,
Mar 2024 - Current (2 years 6 months)
• Created and maintained system configurations, processes, and documentation for IT operations. • Provided tiered support and guidance for IT specialists, handling escalated issues with a high-resolution rate. • Monitored network performance metrics and addressed problem areas, collaborating with management on long-term technology needs. • Supported infrastructure projects and enhancements, facilitating user acceptance testing and implementation processes. • Analyzed and optimized existing systems, implementing strategies to increase efficiency and system utilization. • Ensured seamless integration of servers (database, email, print, and backup) into the enterprise system. • Developed and enforced policies, procedures, and training p
